Amtrak Makes Major Customer Experience Investments in Comfort, Modernization
In all, more than 450 railcars will be refreshed over the next three years at an investment of $28 million, extending the useful life and modernizing cars that were delivered in the 1980s and 1990s.
by METRO Staff
June 17, 2021
The new locomotives are designated as ALC-42 for “Amtrak Long-distance Charger, 4,200-horsepower” and 75 of these units have been ordered from Siemens Mobility in Sacramento, Calif.
Photos courtesy Amtrak
2 min to read
Amtrak initiated a multi-million-dollar, multi-year project to improve the customer experience aboard its long-distance trains serving overnight routes across the country. Elements of this work were displayed this week at Chicago Union Station.
Modernized interiors of Amtrak’s bi-level “Superliner” fleet, serving primarily midwestern, southern, and western routes, will improve comfort with new seating cushions and upholstery, carpet, LED lighting, tables, and curtains. All Superliner Coaches, Sleeping Cars, Dining Cars, and Sightseer Lounges will be refreshed. “Viewliner I” Sleeping Cars operating to and from the east and southeast will be similarly improved.
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In all, more than 450 railcars will be refreshed over the next three years at an investment of $28 million, extending the useful life and modernizing cars that were delivered in the 1980s and 1990s. The first refreshed coaches will carry travelers this summer, with the other three types of Superliners deployed starting this fall.
Modernized interiors of Amtrak’s bi-level “Superliner” fleet, serving primarily midwestern, southern, and western routes, will improve comfort with new seating cushions and upholstery, carpet, LED lighting, tables, and curtains.
Also at the Chicago event, Amtrak showed the first of its new U.S.-built low-emissions diesel-electric locomotives that are cleaner and faster than the ones they are replacing. The new locomotives are designated as ALC-42 for “Amtrak Long-distance Charger, 4,200-horsepower” and 75 of these units have been ordered from Siemens Mobility in Sacramento, Calif.
These are just the latest in a series of Amtrak customer experience improvements in recent days. Others include:
The just announced restoration of traditional dining service on six western routes, starting June 23. Menus from the reimagined and enhanced service were shown at this event.
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