The “Meeting the Moment: Transforming CTA’s Post-Pandemic Future” Action Plan is an investment plan to strengthen the rider experience.  -  Photo: CTA

The “Meeting the Moment: Transforming CTA’s Post-Pandemic Future” Action Plan is an investment plan to strengthen the rider experience.

Photo: CTA

Chicago Transit Authority (CTA) issued its latest monthly scorecard tracking the progress the agency is making on initiatives introduced in support of its “Meeting the Moment” Action Plan. 

The scorecard measures the agency’s performance in a number of operational areas, according to the CTA's news release. The latest scorecard highlights the ongoing, gradual improvement in service delivery and reliability.

The percentage of service delivered on rail lines continues to increase. In November, 79.5% of rail service was delivered, an increase from 75.3% in September this year.

The Orange, Green, Brown, and Pink Lines are all providing approximately 90% or more of their weekday scheduled service.

Red and Blue Line service continues to see challenges from workforce unavailability. Red Line is delivering 70.4% of scheduled service. Blue Line is delivering 68.5% of scheduled service.

The scorecard includes the addition of Cook County Sheriff’s check data on the system, as 46 K-9 teams are now rolled out, nearing the goal to get all 50 teams on the system.

Ridership remains at around 900,000 weekday rides, according to the CTA. October 2022 ridership was up 13% from 2021 and reached 57% of 2019 levels.

Unveiled in August, the “Meeting the Moment: Transforming CTA’s Post-Pandemic Future” Action Plan is an investment plan to strengthen the rider experience.

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