MENU
SEARCHMTM Transit will operate every aspect of MTA's paratransit services program.
To support its operation of the system, MTM Transit will employ a local staff of 13 teammates.
Photo: MTM Transit
MTM Transit announced that it is partnering with the County of Hawai'i Mass Transit Agency (MTA) to operate its Hele-On Kako'o Island-Wide Paratransit Services.
Under the contract, MTM Transit said it will operate every aspect of MTA's paratransit services program, inclusive of paratransit eligibility assessments, travel training, and actual paratransit service provision, according to the agency's news release.
Hele-On offers complementary Americans with Disabilities Act (ADA) paratransit through its Hele-On Kako'o service.
Services are available to individuals with disabilities who are unable to utilize the Hele-On fixed route bus due to their disability. The system is an advanced reservation, origin-to-destination service, with service available in Hilo, Puna, and Kailua-Kona.
To support its operation of the system, MTM Transit will employ a local staff of 13 teammates, including a project manager, a mobility specialist, four dispatchers, a safety trainer/road supervisor, and six vehicle operators, who will work out of two dedicated offices in Hilo and Kailua-Kona.
This new contract adds to MTM Transit's existing operations in Hawaii, including performing ADA eligibility assessments at The Handi-Van Eligibility Center in Honolulu.
"The Hele-On Kako'o service is imperative to help people with disabilities access the Hawai'i County community and lead happy, healthy, and productive lives," said Scott Transue, MTM Transit regional VP. "We're honored to be MTA's single, trusted partner for eligibility assessments, travel training, and paratransit operations, and look forward to offering MTA and its passengers world-class innovation and a superior customer experience."
Connectpoint is enhancing its digital signage strategy by integrating LED technology into its services.
Read More →
Today’s riders—and the communities you serve—expect more from public transit. While ADA compliance is required, leading transit agencies know that true accessibility also means delivering dignity, efficiency, and a better rider experience. This whitepaper reveals why forward thinking agencies nationwide choose the Low Floor Frontrunner as their first choice for ADA compliant vehicles—setting a new standard with passenger first design, faster boarding, improved safety, and unmatched operational performance.
Read More →
Step inside AMF Bruns of America’s 41,000-square-foot facility in Stow, Ohio, where expanded manufacturing capacity, modernized operations, and a focus on next-generation mobility solutions are shaping the company’s growth in accessible transportation.
Read More →
With expanded production space, local investment, and a growing workforce, AMF Bruns is scaling its U.S. presence. Here’s an exclusive look inside the new Stow, Ohio, HQ.
Read More →
The station was rebuilt as part of SEPTA’s Station Accessibility Program, making it fully ADA accessible with new elevators, ramps, and high-level platforms.
Read More →
Nadine S. Lee, who has served as president/CEO since July 2021, said the decision comes after careful reflection on the agency’s progress and its path forward.
Read More →
What truly drives the cost of a paratransit fleet? Beyond the purchase price, seven operational factors quietly determine maintenance frequency, downtime, and long-term service reliability. This whitepaper explores how these factors shape lifecycle cost and what agencies should evaluate when selecting paratransit vehicles.
Read More →
The new HARTPlus SUVs — 2025 Ford Interceptor Utility models — represent a significant step toward modernizing mobility and enhancing service for paratransit riders throughout Hillsborough County.
Read More →
See how leading agencies integrate eligibility, operations, staffing, and rider access to protect service and public dollars.
Read More →
Stay informed with these quick takes on the projects and companies driving progress across the transportation landscape.
Read More →