Safety in Mind: MBTA Releases Safety Improvement Plan
MBTA Approves $2.7B FY24 Budget
The budget allocates funding to increase the MBTA’s overall workforce to 7,643, which is 964 positions above what was budgeted for FY23.

More than half of all new spending for FY24 is directly related to safety-related positions and represents an increase of more than four times over the prior year’s average.
Photo: Kevin Zolkiewicz/Flickr
The Massachusetts Bay Transportation Authority announced its Board of Directors voted to approve a $2.7 billion operating budget for fiscal year 2024 that will sustain levels of service while making strategic investments in safety, staffing, and hiring, key capital investments including station and accessibility needs, and design work required for a future connection of the Red and Blue lines.
What MBTA's Budget Means for Workforce
The budget allocates funding to increase the MBTA’s overall workforce to 7,643, which is 964 positions above what was budgeted for FY23.
The additional positions will support expanded capacity in several areas with a focus on the MBTA’s Safety Department and Operations.
Specifically, more than half of all new spending for FY24 is directly related to safety-related positions and represents an increase of more than four times over the prior year’s average.
“This budget reflects a series of investments that sharpen our focus on enhancing safety for our customers, workforce, contractors, and vendors,” said Phillip Eng, MBTA GM/CEO. “The T plays a vital role in connecting people to work, school, family, and friends, and I thank the Board of Directors for approving the FY24 budget. The priorities outlined here provide the means to make progress toward delivering the service our customers deserve and the level of safety – across the entire system – they expect.”
The T’s FY24 budget also includes $68 million to support the T’s response to the Federal Transit Administration’s Safety and Management Inspection report, with $44 million of that total devoted to 455 new operating budget positions, including key areas such as rail yard and maintenance facility safety (153 positions), track maintenance (97 positions), and enhanced staffing at the Operations Control Center (49 positions), among others.
Fundin Opportunities in the Budget
The budget is also aligned with goals set forth by the Healey-Driscoll Administration, including:
The allocation of $181 million in new, one-time funding for investments in bridge rehabilitation, station and accessibility improvements, and advancing design of the Red-Blue Connector project.
$5 million in new, one-time funding to study the feasibility of implementing a means-tested fare program to expand affordability.
Support for the new Chief Safety Officer for MassDOT and the MBTA, with responsibility for overall safety across all modes of transportation.
“This budget strikes a balance between building critical staffing capacity around safety while maintaining our commitment to operating new and future services like the Green Line Extension and South Coast Rail,” said Chief Administrative Officer David Panagore. “I want to express my gratitude to our stakeholder groups for their insight and thank Chief Financial Officer Mary Ann O’Hara and the MBTA’s finance team for their diligence in developing a budget that truly reflects the T’s top priorities for the coming fiscal year.”
More Management

PSTA Modernizes Workforce Management with Digital Bidding System
The award-winning Workforce Transit Modernization project replaced paper bidding with a transparent digital platform, cutting administrative effort while improving access for operators.
Read More →
Chicago to Host Public Transportation's Biggest Gathering at APTA TRANSform & EXPO 2026
North America’s largest public transportation gathering returns to Chicago, connecting transit decision-makers with the technologies, ideas, and partnerships driving the industry forward.
Read More →
New Tricks for Old Bureaucracies: Joshua Schank on Making Transit Innovation Stick
Former LA Metro Chief Innovation Officer Joshua Schank discusses why good ideas aren't enough, how transit agencies can overcome resistance to change, and why today's challenges demand more innovation.
Read More →
Washington's Community Transit Sets Six-Year Roadmap for Growth, Expansion
Approved TDP targets more bus service, new mobility options, Swift BRT expansion, and a potential Everett Transit annexation.
Read More →
OKC Streetcar Makes Zero-Fare Service Permanent
Ridership increased an average of 71% compared with the same period a year earlier during the fare-free pilot.
Read More →
DART Customer Satisfaction Reaches Six-Year High
Overall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
Read More →
House Surface Transportation Bill Advances as Transit Funding Debate Intensifies
A bipartisan transportation package moving through Congress could redefine how the U.S. funds highways, transit, and motorcoach travel, while igniting new fights over electrification, regulation, and federal priorities.
Read More →
How Data, Strategy, and Community Engagement Are Reshaping Transit
In this edition of METROspectives, strada360 CEO Steve Lassey discusses how transit agencies can better align planning with operations, leverage data to improve decision-making, and build public trust as they prepare for the future of mobility.
Read More →
Amtrak Board Advances Plan to Restructure Organization, Seeks Public Input
The proposal, developed by Amtrak management and approved by the board for further consideration, is intended to modernize the organization's structure while improving accountability, operational efficiency, and customer service.
Read More →
Turn Transit Data Into Action
Discover how leading agencies are using connected technology to gain real-time visibility across operations, improve service reliability, and reduce disruptions.
Read More →