10 Most Improved Transit Agencies
In the face of unsupportive patrons and legislators, these 10 agencies managed to alter service enough to create successful systems.
Improving your transit agency may be as simple as adding new buses or extending into a previously unserved area. Many of the following 10 agencies did just that and saw a significant jump in ridership. Other agencies faced more daunting challenges, such as a lack of community support, lack of interest from local governments and severe service cutbacks. Those transit agencies rose to the occasion and altered either their service or marketing to make riding the system more appealing. Some agencies, like Yuba-Sutter Transit, had to do a complete overhaul to their system while others, like the Delaware Transit Corp., have constantly been improving since the day they began. In the end, the transit agencies profiled on the following pages did what they needed to improve themselves — and the results speak for themselves. To view profiles of the Top 10 click here. The Top 10 were chosen from entries submitted by readers via our Website, www.metro-magazine.com.
More Management

Smarter Maintenance Starts with Risk, Not Routine
As infrastructure ages and funding pressures mount, effective asset management is becoming critical to maintaining safe, reliable transportation networks.
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OCTA Extends Senior Mobility Program Agreements Through 2031
The Measure M-funded program has provided nearly 3.5 million trips and will continue helping thousands of older adults maintain independence and access essential services.
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VIA's Silver Line Clears Environmental Review, Advances Toward Construction
The VIA Rapid Green Line is currently under construction, with service expected to begin in April 2028.
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Modernizing Mobility with CharterUP CEO Armir Harris
From digital transformation to evolving customer demands, CharterUP's Armir Harris offers his perspective on the transportation industry's next chapter.
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CTTC Enhances Transit Workforce Pipeline Through New Partnerships and Leadership
The group's latest initiatives focus on developing talent, expanding training opportunities and addressing workforce needs across the transit sector.
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San Diego MTS Keeps Service Intact With New FY 2027 Budget
The approved spending plan avoids route cuts and lays the groundwork for addressing transit funding challenges through the end of the decade.
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Solving The Driver Shortage: What Transit Agencies Can Learn From the Trucking Industry
See how transit agencies facing persistent driver shortages can learn from the trucking industry’s evolving strategies for recruitment, retention, workplace conditions, and more.
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FIFA World Cup Matches Are Driving Record Transit Ridership Nationwide
See how World Cup matches are generating record transit demand across North America, with ridership surpassing Super Bowls, concerts, and Olympic-era events.
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The Hidden Cost of Fuel Data Inaccuracy in Public Transit Fleets
In today's transit environment, accurate fuel and mileage data are critical to reducing costs, minimizing downtime, and improving fleet performance.
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Virginia's $28.5B Transportation Plan Targets Transit and Rail
Approved by the Commonwealth Transportation Board, the program supports ongoing infrastructure projects while providing new investments in transit, state of good repair and transportation alternatives.
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