10 Most Improved Transit Agencies
In the face of unsupportive patrons and legislators, these 10 agencies managed to alter service enough to create successful systems.
Improving your transit agency may be as simple as adding new buses or extending into a previously unserved area. Many of the following 10 agencies did just that and saw a significant jump in ridership. Other agencies faced more daunting challenges, such as a lack of community support, lack of interest from local governments and severe service cutbacks. Those transit agencies rose to the occasion and altered either their service or marketing to make riding the system more appealing. Some agencies, like Yuba-Sutter Transit, had to do a complete overhaul to their system while others, like the Delaware Transit Corp., have constantly been improving since the day they began. In the end, the transit agencies profiled on the following pages did what they needed to improve themselves — and the results speak for themselves. To view profiles of the Top 10 click here. The Top 10 were chosen from entries submitted by readers via our Website, www.metro-magazine.com.
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New Tricks for Old Bureaucracies: Joshua Schank on Making Transit Innovation Stick
Former LA Metro Chief Innovation Officer Joshua Schank discusses why good ideas aren't enough, how transit agencies can overcome resistance to change, and why today's challenges demand more innovation.
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Washington's Community Transit Sets Six-Year Roadmap for Growth, Expansion
Approved TDP targets more bus service, new mobility options, Swift BRT expansion, and a potential Everett Transit annexation.
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OKC Streetcar Makes Zero-Fare Service Permanent
Ridership increased an average of 71% compared with the same period a year earlier during the fare-free pilot.
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DART Customer Satisfaction Reaches Six-Year High
Overall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
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House Surface Transportation Bill Advances as Transit Funding Debate Intensifies
A bipartisan transportation package moving through Congress could redefine how the U.S. funds highways, transit, and motorcoach travel, while igniting new fights over electrification, regulation, and federal priorities.
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How Data, Strategy, and Community Engagement Are Reshaping Transit
In this edition of METROspectives, strada360 CEO Steve Lassey discusses how transit agencies can better align planning with operations, leverage data to improve decision-making, and build public trust as they prepare for the future of mobility.
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Amtrak Board Advances Plan to Restructure Organization, Seeks Public Input
The proposal, developed by Amtrak management and approved by the board for further consideration, is intended to modernize the organization's structure while improving accountability, operational efficiency, and customer service.
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Turn Transit Data Into Action
Discover how leading agencies are using connected technology to gain real-time visibility across operations, improve service reliability, and reduce disruptions.
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What Transit-Oriented Development Means for the Future of Public Transportation
Once viewed primarily as transit operators, agencies are now leveraging land, partnerships, and long-term planning to boost ridership, expand housing, and strengthen communities.
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USDOT Announces $22 Million for Transit Innovation, Updates High-Speed Rail Rules
New federal transit funding will support safety, accessibility, and technology projects as updated rail regulations establish new noise standards for high-speed trains.
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