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Management•by Michael Litschi•August 1, 2003

OCTA improves bus service by 'Putting Customers First'

Transportation agency implements comprehensive cutomer service-oriented plan to overhaul public image.

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Management•by Joey Campbell, Managing Editor•August 1, 2003

Transit agencies peddle used vehicles, parts online

New York City Transit and Milwaukee County Transit System are two of the first public transportation authorities to increase revenue by selling used vehicles and equipment to buyers on the Internet.

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Management•by Steve Hirano, Editor/Associate Publisher•August 1, 2003

Leaving unruly teens behind

In cities where large numbers of students ride the transit bus to school, transportation agencies and schools need to work together to ensure the safety of bus stops.

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Management•by By Arthur Schurr•August 1, 2003

Talk Isn't Cheap — It's Invaluable

The peer-review process is an important tool for transit agencies to acquire information, best practices and constructive criticism on projects or programs.

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Management•by Staff•August 1, 2003

All Eyes on Transit Security

Recognizing employees and passengers as the "eyes and ears" of the transit system, the FTA has conceived the Transit Watch campaign to raise awareness and bolster safety in public transportation.

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Management•by By Donald P. McCanless•August 1, 2003

Meeting Transit Goals Through Smart IT Planning

The Washington Metropolitan Area Transit Authority has developed a systematic approach to modernizing its transit information systems. Planning includes evaluating current processes, replacing existing software and consulting with systems integration professionals.

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Rail•by By Charles Seaton•August 1, 2003

N.Y. Subway Always Ready for its Close-up

An abundance of locations and a gritty urban atmosphere make New York City's subway systems a popular location for film shoots. How the transit agency prepares for a starring role.

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Management•by By Janna Starcic, Associate Editor•August 1, 2003

The Road to Standardizing Fare Collection

How fare collection standards can lower costs, simplify procurements and create regional interoperability for transit agencies.

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Management•by By Albert Neal, Assistant Editor•August 1, 2003

Manage Risk...or Risk Big Losses

Plaintiff attorneys understand the benefits to be reaped from injury claims against motorcoach and bus operators. It's up to motorcoach operators to implement and maintain policies that help eliminate unnecessary risk.

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Management•by By Kristen Force, Assistant Editor•August 1, 2003

What's Driving the Growing Popularity of Video Surveillance?

Heightened concerns about security are only part of the reason that the transit industry has embraced surveillance cameras on buses. Battling fraudulent claims and assisting in accident investigations are also cited.

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