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COO Jake Sion discusses Transit’s growth, the success of its Transit Royale program, and how technology is helping agencies improve the rider experience.
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The decision was spurred by Metro’s commitment to all-electric transit buses by 2030, and was supported by the Federal Transit Administration Local Labor Hiring Pilot Program.
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Users will be able to browse fare types, make payments, and receive mobile tickets — all within the same app they already use for real-time information and multimodal journey planning.
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With a master’s degree in urban planning from University of Pennsylvania, Diana Mendes was initially interested in natural resource preservation and urban environments.
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KAT has increased service levels on 14 of 23 regular fixed routes, along with restructuring three downtown trolley routes following extensive public input. During this same period, KAT has continued to emphasize the importance of safety throughout the organization, adding pedestrian awareness stickers to driver work stations, and limiting speeds in high-pedestrian areas, resulting in a 20% reduction in preventable accidents over three years.
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The agency covers four major cities, spanning 2,300 square miles and provides local, express, commuter, and bus rapid transit services.
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The Toronto Transit Commission developed a five-year plan that put the customer at the center of all that it does, from service planning to service delivery, including a new station management model, customer charter, fleet and infrastructure renewal, and how it manages its people.
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One of the nation’s leading transit officials, Leahy served as CEO of the Los Angeles County Metropolitan Transportation Authority (Metro) for six years. During that time, he guided implementation of one of the largest public works programs in U.S. history, securing billions in federal and state dollars to help finance construction of dozens of transit and highway projects.
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The SRTA’s program also received the Toll Excellence Award for Customer Service and Marketing Outreach from the International Bridge, Tunnel, and Turnpike Assoc.
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The award recognizes service to the organization, and particularly in Scully’s case, legislative advocacy on behalf of North American mass transit.
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Kirk Dillard and Kasim Reed were awarded for their public transportation work in Chicago and Atlanta, respectively.
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