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METRO's Innovative Solutions Award winner replaces complex service-area descriptions with an accessible, interactive map that puts paratransit information directly in customers’ hands.
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The New Flyer buses will feature free WiFi, USB charging ports, and digital information screens and begin hitting New York streets next month.
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On Monday, TAPS Board of Directors awarded a multi-million dollar, five-year contract to the international transit management company.
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Some of those actions are already underway — including increased police patrols, installing new radio systems and cell phone cabling in tunnels, changes to rail car parts inventory, and the accelerated delivery of 7000-series trains.
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UTCs selected through this competition must address: improving mobility of people and goods; reducing congestion; promoting safety; improving the durability and extending the life of transportation infrastructure; preserving the environment; and preserving the existing transportation system.
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Proponents of such partnerships say they could potentially reduce costs for the multimillion-dollar, heavily subsidized paratransit services. They also would help communities respond to customer demands for same-day, on-demand service.
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The winning company will have to pay back TAPS' debt which totals more than $4 million.
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Although it is the first long-term surface transportation bill since SAFTEA-LU expired in 2009, which will give the industry a sense of security when planning, it still didn’t solve the most pressing issue — finding a sustainable funding mechanism.
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Trends include the shift to open payments and account-based solutions, tapping mobile applications and integrating equipment, and software to enhance customer service offerings.
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Whether it’s a comfortable commute, outlets and USB ports, priority seating or ease of maintenance, new product options fit the bill.
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