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METRO's Innovative Solutions Award winner replaces complex service-area descriptions with an accessible, interactive map that puts paratransit information directly in customers’ hands.
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Staten Island-based Access-A-Ride customers' issues include being stranded at their destinations and difficulty in scheduling with the customer service department. The service recently implemented a number of cost-cutting measures.
Read More →City of Des Plaines residents who are either 65 or older or have a disability may be eligible for a new Subsidized Taxicab Voucher Program that will provide a discount of $3 on cab rides.
Read More →Nearly one-quarter of the service’s fleet was taken out of service due to an electrical problem, causing delays for customers. Riders also complain about reservation wait time. In response, the city bought 38 new vehicles and hired three more reservationists.
Read More →Frank Strong was awarded a grant from the Iowa DOT to ride all 18 of the state’s fixed-route bus systems to raise awareness of the value of public transit and assess the level of accessibility on the systems.
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Larger agencies particularly have faced challenges due to the lack of state, local and regional funding. Six in 10 (63 percent) larger agencies implemented or approved hiring freezes, more than the number from the previous 2010 survey (54 percent).
Read More →Orange Elderly Services selected the company to provide contracted transportation services for the Senior Mobility Program in the City of Orange, Calif. Operations began in July.
Read More →The agency has used Trapeze Group's demand response scheduling solution PASS for many years and sought a maintenance management system that could integrate with this and other existing systems.
Read More →Finding the right bus to fit your needs can use up time and energy that you should be spending elsewhere.
Read More →The 20-member advisory committee is comprised of leading public transportation experts and management professionals in the public and private sectors.
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What’s new? Not much. Ridership is still high, and funding is still vanishing. Many providers are still looking to technology to cope and some are including new types of vehicles in their fleets. Travel training, which appears to be growing in popularity, may be a partial solution.
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