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DART Customer Satisfaction Reaches Six-Year High
Overall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
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SEARCHMENUSEARCHOverall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
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After a car caught fire inside the Lincoln Tunnel and a train stalled in one of the Hudson River rail tunnels, the delays were the worst since several days of train problems last month drew attention to the rail tunnels’ deteriorating condition.
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Sacramento Republic FC and Sacramento Kings officials say the campaign on Facebook, Instagram and Twitter will give riders and non-riders a forum to post comments, questions, gripes, ideas, photos and videos — and a chance for RT to respond.
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Areas of focus include on-time performance (OTP), staffing, operations, equipment maintenance, customer service, fare collection, and winter weather resiliency plans.
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Charging stations at Millennium Station were installed last week and four stations are expected to be complete by September. Metra also anticipates installing charging stations in the coming months in its ticketing area at Chicago Union Station.
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The patent is essentially a locker on wheels, installed inside or attached to the outside of a bus, train or other form of transit, according to the report. Customers who ride a particular route regularly could opt to have a package delivered to their preferred bus, to retrieve while they’re riding.
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The flaw’s detection should have triggered the immediate shutdown of the section of rail involved, but the agency continued to run trains through it until the derailment. Metro’s interim GM, Jack Requa, said the agency’s inability to address the matter is unacceptable.
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If passed, the UTA could increase its revenues by 13%, or $39 million a year.
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Metro is transforming Los Angeles one ride at a time. Here are four stories that show how the agency is accomplishing this across Los Angeles County.
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Even before reaching its full extent, the single payment card pieces together an urban transit zone that contains more than 700,000 people, a substantial number in a country of less than 5.5 million inhabitants, according to the report.
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Allegra played an integral role in developing UTA’s extensive rail system and oversaw the completion of the FrontLines 2015 project, which included construction four light rail lines and one commuter rail line.
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