FRA finds Amtrak at fault for violating ADA passenger's rights
According to the agency, the train station lacks required public telephone technology for people who are deaf or hard of hearing; does not provide a visual information system for passengers waiting outside on platforms to update them about delays and schedule changes.
RICHMOND, Va. — After a passenger failed to hear a station announcement because he is deaf, Amtrak was cited last month for violating a person’s rights under the Americans With Disabilities Act by the civil rights office of the Federal Railroad Administration (FRA), the Richmond Times-Dispatch reported.
According to the FRA, the train station lacks required public telephone technology for people who are deaf or hard of hearing; does not provide a visual information system for passengers waiting outside on platforms to update them about delays and schedule changes in train service, and sometimes provides travel information only over loudspeaker; and does not consistently program its televisions to show captions for people who cannot hear.
Amtrak was not cited for failing to provide a visual information system for passengers on board trains only because the law doesn’t require it. For the full story, click here.
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