Management & Operations

Canada's TransLink named top large 'Transit System of the Year'

Posted on August 1, 2019

New Westminster, B.C.-based TransLink has been awarded the 2019 Outstanding Public Transportation System Achievement Award by APTA.
TransLink
New Westminster, B.C.-based TransLink has been awarded the 2019 Outstanding Public Transportation System Achievement Award by APTA.TransLink
New Westminster, B.C.-based TransLink has been awarded the 2019 Outstanding Public Transportation System Achievement Award by the American Public Transportation Association (APTA). This award is for the category representing the largest transportation systems in Canada and the U.S.: those providing 20 million or more annual passenger trips.

The award is based on a range of criteria including ridership growth, operational efficiency, maintenance initiatives, customer service, financial management, marketing and sustainability. APTA considered performance between 2016 and 2018, a period which saw TransLink experience ridership growth of 18% while achieving record-highs in on-time performance.

“This award comes down to the hard work and dedication of each of our 7,800 employees, the heart and soul of the organization,” says TransLink CEO Kevin Desmond. “Whether front-line or in the office, everyone played a valuable role. TransLink’s ridership has reached unprecedented levels and despite our enormous growth, we’ve also managed to achieve an all-time high for customer satisfaction.”

TransLink
TransLink
Additionally, TransLink recently revealed details of its new limited-stop bus service for five regional routes, with the first ones launching in January 2020. Once in service, the RapidBus routes, as it is called, will have the combined capacity to move 12,000 customers per hour during rush hour.

RapidBus routes will be up to 20% faster than local bus service through the usage of bus-only lanes; signal priority; queue jumps at intersections; fewer stops; and all-door boarding.

Customer-centric features include, real-time next-bus digital signage; real-time voice-activated information sheltered stops; and larger, articulated hybrid buses.




View comments or post a comment on this story. (0 Comments)

More News

New York City Transit chief Byford resigns

Byford also submitted his resignation to the MTA in October, citing frustration with interference from Governor Cuomo.

L.A. Metro makes several appointments to exec. leadership team

To oversee system security and law enforcement, ethics, auditing, risk management, sustainability, and equity and race.

San Joaquin RTD taps Salazar for CEO post

Salazar assumes this role with over 28 years of experience in the transit industry, including 18 years as RTD’s second-in-command.

L.A. Metro report details challenges faced by women riding system

The women who responded to Metro’s survey identified safety concerns as the top barrier to riding transit.

D.C. Metro advertising agreement locks in 25% more revenue

The ten-year contract, awarded to OUTFRONT Media Inc., is valued at more than $336 million over the next decade.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation