METRO Magazine Logo
MenuMENU
SearchSEARCH

Audit leads to Calif. VTA terminating 23-year paratransit partnership

That same audit also criticized the agency for a lack of oversight over the nonprofit, which failed to supply data supporting its ridership figures during the first audit ever conducted of its $20 million annual contract.

June 27, 2016
Audit leads to Calif. VTA terminating 23-year paratransit partnership

VTA

1 min to read


VTA

SAN JOSE, Calif. — After an audit found the Santa Clara Valley Transportation Authority’s paratransit provider may have charged as much as $7 million a year for services it couldn’t document, the agency’s board voted unanimously to end its 23-year partnership with the nonprofit organization Outreach & Escort Inc., The Mercury News reports.

That same audit also criticized the agency for a lack of oversight over the nonprofit, which failed to supply data supporting its ridership figures during the first audit ever conducted of its $20 million annual contract.

Ad Loading...

Despite the VTA’s vote, Outreach's contract will continue for a year under tighter scrutiny until a new provider takes over. No changes for riders are planned. For the full story, click here.

More Paratransit

BusJanuary 22, 2026

Biz Briefs: BART, Uber Launch Partnership and More

Stay informed with these quick takes on the projects and companies driving progress across the transportation landscape.

Read More →
SponsoredJanuary 19, 2026

3 New Ways Fleet Software Pays: ROI opportunities for modern fleet managers

Transit agencies depend on safe, reliable vehicles to deliver consistent service. This eBook examines how next-generation fleet software helps agencies move from reactive processes to proactive operations through automated maintenance, real-time safety insights, and integrated data. Learn how fleets are improving uptime, safety outcomes, and operational efficiency.

Read More →
RailJanuary 15, 2026

Biz Briefs: Alstom Supplying TTC Subways, SilverRide Lands California Contracts, and More

Stay informed with these quick takes on the projects and companies driving progress across the transportation landscape.

Read More →
Ad Loading...
New Mobilityby Alex RomanJanuary 5, 2026

Forest River Working to Redefine Reliability, Responsibility in the Bus Industry

As the transportation landscape continues to evolve in the wake of the pandemic, few manufacturers have faced, or embraced, change as decisively as Forest River Bus.

Read More →
Managementby StaffJanuary 5, 2026

New York MTA Marks Record Year for Ridership, Performance in 2025

The subway, Long Island Rail Road, and Metro-North Railroad all recorded record-highs for on-time performance in 2025.

Read More →
A white and blue graphic with text reading "Milwaukee County Transit Plus Riders Join WisGo in 2026."
Paratransitby StaffJanuary 5, 2026

Milwaukee County Transit Plus Riders Join WisGo in 2026

Transit Plus riders gain access to WisGo cards and mobile fare payment through the Umo app in 2026.

Read More →
Ad Loading...
Technologyby StaffJanuary 5, 2026

Vancouver's TransLink Taps Spare to Improve Paratransit Service

Starting next week, HandyDART will also extend its hours to 2 a.m., improving service availability for customers and aligning more closely with SkyTrain operating hours.

Read More →
New Mobilityby Staff and News ReportsDecember 19, 2025

Biz Briefs: Spare, Nova Bus, and More!

Biz Briefs covers the latest supplier news in the motorcoach and public transit industries.

Read More →
New Mobilityby StaffDecember 15, 2025

Florida's JTA Greenlights Major Fare Cuts for Bus, Paratransit Services

The JTA board also approved making Neighborhood Autonomous Vehicle Innovation service complimentary, effective December 15.

Read More →
Ad Loading...
New Mobilityby Staff and News ReportsDecember 12, 2025

Biz Briefs: Fare Collection, Motorcoach Orders, and More

Biz Briefs covers the latest supplier news in the motorcoach and public transit industries.

Read More →