Richland, Wash.'s Ben Franklin Transit (BFT) named Gloria Boyce as its new GM.
Boyce was chosen through a multi-month process of candidate recruitment; qualifications review; and board, staff, and community stakeholder interviews with the assistance of Executive Search firm, The Prothman Co.
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Boyce, who has been with BFT since 2012, was the administrative services manager for three years before serving as interim GM.
Prior to coming to BFT, Boyce served as director, capital programs coordination and reporting at METRO in Houston, where she directed the preparation and monitoring of project and program budgets, grant eligibility and FTA reporting for the three-Line Light Rail Expansion, HOT Lanes and other major capital projects.
Before relocating to Houston, Boyce served six years with Sacramento Regional Transit District in progressively responsible positions as finance administrator, director, finance/treasury and CFO, providing direction and oversight of the district’s financial functions.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.