Building on her commitment to delivering a safer, more modern transit experience, Governor Mikie Sherrill announced the release of NJ TRANSIT’s Rapid Action Plan — a comprehensive roadmap outlining immediate investments in cleanliness, accessibility, public safety, and the digital experience.

The plan includes investments in cleaner vehicles and upgraded stations, NJT LiveView to provide real-time GPS tracking of train and light rail service, enhanced safety initiatives through a new Real Time Crime Center, and the debut of a redesigned NJ TRANSIT mobile app.

“NJ TRANSIT’s Rapid Action Plan is an immediate commitment to enhance the customer experience, said Gov. Sherrill. “No one wants to ride home on a dirty bus. No one wants to feel unsafe on their train. And no one wants to use an outdated, confusing app that makes trip planning impossible. By prioritizing accessibility, safety, cleaner vehicles and facilities, and upgraded digital technology, this plan addresses the needs of everyone who uses the system.”

NJ TRANSIT’s Rapid Action Plan

In accordance with the Governor’s Executive Order No. 16 issued March 24, New Jersey Department of Transportation Commissioner Priya Jain, in her capacity as chair of the NJ TRANSIT board, developed the plan with NJ TRANSIT within 45 days.

The Rapid Action Plan prioritizes near-term actions to enhance the day-to-day customer experience, while also laying the foundation for broader improvements that strengthen reliability, transparency, and service across the system.

Importantly, no additional money will be appropriated from the state during the 2027 budget cycle to fund these improvements. NJ TRANSIT will fund this plan using its existing budget.

The Rapid Action Plan is directly informed by public input — through three listening sessions led by NJ TRANSIT's Customer Advocate, Franck Beaumin, and through an online survey open to customers, regular customer feedback, and community stakeholders.

The Rapid Action Plan is structured around four focus areas:

1. Digital experience, including the mobile app, website, and reliability of real-time service information.
2. Cleanliness of stations, stops, and vehicles.
3. Accessibility at NJ TRANSIT-owned facilities, including elevators, escalators, stairs, signage, and boarding areas.
4. Public safety, including lighting, security cameras, and law enforcement presence at stations and stops.

The focus areas represent key aspects of NJ TRANSIT that directly shape the customer travel experience, said officials.

Improved Digital Experience

NJ TRANSIT will improve how customers receive and use service information by enhancing its reliability and accessibility across all channels, including the accelerated launch of the redesigned mobile app in response to customer feedback and Gov. Sherrill’s direction.

Other specific initiatives include:

• Expanding Wi-Fi access across the bus fleet.
• Developing a Unified Customer Communication System to deliver consistent, timely service information across all NJ TRANSIT systems and channels.
• Advancing MyBus improvements through a technology upgrade.
• Investment in NJ TRANSIT’s next-generation platform, NJT LiveView, for delivering real-time visibility across the entire rail network. By capturing precise GPS-based vehicle location data and transforming it into a single, authoritative data stream, NJT LiveView will power GPS-enabled arrival information, service updates, and customer alerts across every channel. From station displays and mobile apps to third-party integrations,
• Expanding MyLightRail through targeted technology upgrades to improve customer information accuracy and reliability.
• Modernizing a travel-focused NJ TRANSIT website.
• Modernizing customer-facing digital displays and screens.

Cleanliness, Accessibility, and Public Safety

NJ TRANSIT will also advance a broad initiative to improve cleanliness, accessibility, and public safety across its system through a series of targeted upgrades and maintenance programs.

Efforts will include expanding station care teams and vehicle cleaning programs, implementing systemwide station condition improvements, and prioritizing high-visibility, high-ridership locations for near-term enhancements.

The agency will also focus on accessibility upgrades, including improving the reliability of elevators, escalators, and boarding areas, enhancing signage and wayfinding, and expanding navigation tools for visually impaired customers.

In support of public safety, NJ TRANSIT plans to establish a Real Time Crime Center while expanding camera coverage and advancing lighting and visibility improvements across stations and facilities.

The initiatives will be delivered in phases, beginning with targeted technology upgrades and progressing toward a fully integrated, real-time customer communication platform.

Looking Ahead

The agency has begun implementation of the initiatives outlined in the plan, prioritizing actions that can quickly improve the day-to-day travel experience for customers. Consistent with Executive Order No. 16, NJ TRANSIT will advance implementation of priority actions within 45 days of the Plan’s submission, said officials.

At the same time, NJ TRANSIT continues to advance major capital investments that will improve long-term system performance, including the nearing completion of the Portal North Bridge and the delivery of 374 new Multilevel III railcars and 1,400 new buses.

In addition to the actions identified in the Rapid Action Plan, NJ TRANSIT officials said the investments represent a comprehensive effort to improve both system reliability and the day-to-day customer experience.