METRO Magazine Logo
MenuMENU
SearchSEARCH

CTA adopts zero tolerance policy on phones, texting

Under the new policy, the use of a personal electronic device by bus or rail personnel while operating a CTA vehicle or equipment is a dischargeable offense.

August 6, 2009
2 min to read


The Chicago Transit Authority (CTA) is strengthening its prohibition against employee use of electronic devices while operating buses and trains by adopting a zero tolerance policy.

 

The policy includes the use of cellular phones, smartphones, personal digital assistants (PDAs), MP3/music players, wireless headsets, or any other appliance or device. The new policy goes into effect immediately.

Ad Loading...

 

Under the new policy, the use of a personal electronic device by bus or rail personnel while operating a CTA vehicle or equipment is a dischargeable offense.

 

On buses, use of a cell phone while on duty only is permissible if a bus operator needs to notify the CTA Control Center of an incident and communication through the onboard Bus Emergency Communications System cannot be completed. In such an occurrence, the operator must properly curb the bus before placing the call to Control. At all other times, bus operators must have their personal devices turned off and properly stowed while on duty.

 

Possession and use of personal electronic devices by CTA rail operators and rail maintenance personnel, who are on duty, are prohibited. Rail operators and personnel are provided with CTA-issued radios and, when working in subways, are provided CTA cell phones to provide back-up communications to the Control Center.

 

Under the CTA’s previous policy, an employee could accrue up to four violations before a recommendation for discharge was considered. With the strengthened policy, discipline will be accelerated and having possession of an electronic device will result in probation and a three-day suspension. Use of the device while on duty can lead to discharge.

 

More Bus

Community Transit's Bluebell bus celebrating the agency's 50-year milestone.
Busby StaffMay 15, 2026

Washington's Community Transit Celebrates 50-Year Milestone

The milestone highlights both the agency’s history and its evolving role in meeting the region’s growing mobility needs.

Read More →
The groundbreaking event for St. Cloud, Minnesota's Metro Bus facility.
Busby StaffMay 13, 2026

Minnesota's Metro Bus Breaks Ground on New Transit Facility

The new facility will augment the current Metro Bus Transit Center and overall system as part of new routes and service improvements known as Metro Bus Forward.

Read More →
An NJ TRANSIT bus.
Managementby StaffMay 13, 2026

NJ TRANSIT to Expand Cleanliness, Safety, and Accessibility Under New Action Plan

The plan includes investments in cleaner vehicles and upgraded stations, NJT LiveView to provide real-time GPS tracking of train and light rail service, enhanced safety initiatives through a new Real Time Crime Center, and the debut of a redesigned NJ TRANSIT mobile app.

Read More →
Ad Loading...
Mayor Tim Keller in front of an ABQ RIDE microtransit vehicle
New Mobilityby StaffMay 12, 2026

ABQ RIDE Forward's Next Phase Sets Target Date

ABQ RIDE Forward is the first transit system overhaul in more than 25 years. This latest phase marks 15% completion of the 16-phase rollout, which will continue over the next several years.

Read More →
METRO Biz Briefs cover photo

STV Launches Power Practice and More in Biz Briefs

In METRO's latest installment, we take a look at the latest news from SilverRide, Complete Coach Works, and more.

Read More →
Cover for Part 2 with AC Transit's Cecil Blandon
ManagementMay 8, 2026

Bus Tech Talk: Part 2 with AC Transit's Cecil Blandon

In Part 2 of a two-part conversation, AC Transit’s director of maintenance joins co-hosts Alex Roman and Mark Hollenbeck to discuss his maintenance team’s work with various types of vehicle, training, augmented reality, and more.

Read More →
Ad Loading...
Maintenance officials examining a vehicle on a lift.
Managementby Alex RomanMay 8, 2026

Avoiding Mid-Season Breakdowns: A Fleet Readiness Q&A

John Hatman, COO of Master’s Transportation, breaks down the priorities, warning signs and common mistakes fleet managers should address now to stay ahead of summer demand.

Read More →
SEPTA's advertisement for multi-rider feature.
Technologyby StaffMay 7, 2026

Philadelphia's SEPTA Introduces Multi-Rider Feature for Contactless Payments

Up until now, this feature was only available when using a SEPTA Key card.

Read More →
Rendering of the upgraded Derby-Shelton Train Station
Busby StaffMay 4, 2026

CTDOT Launches Four-Station Upgrades on Waterbury Line

Construction on all four stations is beginning now and is anticipated to be completed by spring 2028.

Read More →
Ad Loading...
East Colfax BRT
Busby StaffMay 4, 2026

Denver RTD breaks ground on Aurora segment of East Colfax BRT

The beginning of the final BRT segment advances construction across all five segments, reflecting steady progress toward shorter travel times, improved accessibility, and a more dependable connection to jobs, businesses, and community destinations.

Read More →