The Metropolitan Transportation Authority’s New York City Transit will launch the second round of its Rider Report Cards program this week with the surveying of Jamaica Line J Z riders.
The Rider Report Card program, which was initially begun in July 2007, asks subway customers to grade 21 specific areas of service from an A (Excellent) to an F (Unsatisfactory). Among the areas riders will grade include: car and station cleanliness, safety, security, quality of announcements, and the courtesy and helpfulness of front line customer service staff. Riders will also assign an overall grade for J Z service. From this list of 21 service attributes, riders are also going to be asked to rank the top three improvements they would like to see made to these lines.
