Planning to be in Atlanta this weekend for the big game? Get your coach game day ready with help from the Prevost service vans available on-site. Secure an appointment today by calling PASS at 1-800-463-7738.
The NFL Super Bowl easily ranks as one of the biggest motorcoach events of the year and a tremendous opportunity for operators in the industry. As hundreds of coaches arrive this week in Atlanta for Super Bowl LIII, and begin maneuvering from hotels to Mercedes Benz Stadium and the various parking and staging areas miles away, customers breathe easily knowing the Prevost Customer Support team has their back in the event of a breakdown.
Prevost will be standing by and on-call within the vicinity of the Super Bowl venue throughout this week, January 30 - February 4, with three specially-stocked service vans and technicians on-hand for light repairs and emergency assistance, as needed.
“We have anticipated our customers’ most typical needs in such occasions,” says Eric DeGeorge, Prevost Customer Support Manager, Southeast Region, who is based in Winter Garden, FL. “We will have enough parts and tools on hand to get an operator up and running and out of the way in an emergency.”
DeGeorge and his team also have a plan for backup techs if necessary, and can rely on help from several Volvo Truck Service Centers in the greater-Atlanta area, if situations requiring heavier maintenance arise. Additionally, he says Southeastern Coach Lines is partnering with Prevost throughout Super Bowl week to store the pre-shipped cache of spare parts and offer a temporary base for the service vans.
Prevost Customer Support advises customers requesting emergency service to first contact Prevost Action Service System® PASS at 1-800-463-7738 to reach DeGeorge to dispatch a van and technician.
“We invite coach companies with service programs of their own to go through Prevost Pass as well,” says DeGeorge. “We are asking everyone not to try to contact our technicians in Atlanta directly.”
Ad Loading...
Service Network Director, Randy Castillo, says this assistance is in conjunction with the mission of Prevost’s specially-branded fleet of more than 55 service vans strategically dispersed throughout the network of 15 Prevost Parts & Service Centers across the US and Canada.
“Prevost regards this mobile service component as vital to our commitment to provide customers excellent and expedient service where it’s needed most, says Prevost Business Development Manager, Craig Heaton. “Having our mobile service fleet always at the ready, allows us to greatly expand the coverage of our service network.”
Premiums remain elevated. Underwriting scrutiny is intense. And claims costs continue to rise at historic levels. Behind those numbers lies a complex mix of legal, medical, and cultural forces reshaping the commercial landscape.
The company said it has remained the most widely purchased model in the new coach market across the US and Canada, according to historical data from the Motorcoach Builders Survey conducted by the American Bus Association
A phased approach to technology, in-house capabilities, and workforce investment is helping transportation leaders break the reactive cycle and build more resilient, revenue-focused operations.
The company's flagship H3-45 is also the best-selling 45-foot motorcoach in North America, according to vehicle registration data from S&P Global Mobility (Polk).
METRO’s Executive Editor Alex Roman spoke with Mueller about the opening event, the company’s progress since launching in late 2022, and the road ahead.
METRO Executive Editor Alex Roman presented the award to the operation’s President/CEO Scott Parsons at the United Motorcoach Association’s EXPO in Birmingham, Alabama.
The new facility, spanning more than 43,000 square feet, includes pre-delivery inspection, a large repair, maintenance, and service center, an administrative building, and a dedicated training and delivery center for customers and service partners.
