METRO Magazine Logo
MenuMENU
SearchSEARCH

SEPTA Wins National Award for Innovation in Social Service

The Hub of Hope provides outreach services to individuals experiencing homelessness on and around the SEPTA system.

by Staff
December 27, 2021
SEPTA Wins National Award for Innovation in Social Service

Every year, TransitCenter recognizes outstanding work across the country in the transit field with its "Frequency" awards.

Photo: SEPTA

2 min to read


SEPTA and its partners Project HOME and the City of Philadelphia received an award from TransitCenter, a national transportation advocacy organization, for the "Hub of Hope" program, according to the agency's press release.

Every year, TransitCenter recognizes outstanding work across the country in the transit field with its "Frequency" awards.

Ad Loading...

"We are incredibly honored to receive this award," said Leslie S. Richardsm, SEPTA CEO/GM. "As we strive to find compassionate, long-term solutions for the vulnerable population, we are fortunate to work with Sister Mary Scullion and her exceptional team of outreach experts at Project HOME’s Hub of Hope. Through our partnership with the City of Philadelphia and Project HOME, we are making SEPTA safer for everyone."

The award comes at a time when SEPTA is expanding its social outreach efforts under the S.C.O.P.E. program. With S.C.O.P.E., which stands for safety, cleanliness, ownership, partnership, and engagement, the authority is growing the work it began in 2011 with the Hub of Hope and deploying outreach workers to multiple stations throughout its system.

The Hub of Hope provides outreach services to individuals experiencing homelessness on and around the SEPTA system. Within its sprawling 11,000-square-foot location in SEPTA’s Suburban Station Concourse, the Hub of Hope offers meals, health care services and help finding a permanent home, among other services.

In implementing S.C.O.P.E., the authority has adopted Hub of Hope’s model of partnership. In just over six months, the S.C.O.P.E. team partners with civic organizations, city governments, nonprofits, and universities throughout the five-county region to work on solutions to the challenges of homelessness, substance abuse, and mental health issues.

"Similar to our approach at the Hub of Hope, we are focused on connecting people to services, not policing them," said Ken Divers, S.C.O.P.E. program manager.

More Security and Safety

A rider validating a tap payment on a Masabi validator.
Technologyby Staff and News ReportsJuly 17, 2026

Biz Briefs: Masabi Teams with St. Louis Metro and More

In METRO's latest installment, we take a look at recent news from Transdev, Hitachi, and more partnerships making headlines across the transportation sector.

Read More →
Two Metra locomotives on rail tracks.
Railby StaffJuly 16, 2026

Metra Begins Drone Pilot Project to Boost Safety and Security

The project is funded through a $620,000 grant from FEMA’s Transit Security Grant Program, which provides transit agencies with funding for projects intended to protect critical transportation infrastructure and the traveling public.

Read More →
Reinventing Transit's Digital Future with Luminator's Magnus Friberg
Technologyby Alex RomanJuly 13, 2026

Building the Next Generation of Transit Technology

In this edition of METROspectives, Luminator CEO Magnus Friberg discusses the company's transformation, the growing role of AI and software, and what's next for transit technology.

Read More →
Ad Loading...
APTA Celebrates Rail Industry Achievement
Security and Safetyby StaffJuly 1, 2026

APTA Recognizes Excellence in Rail Safety and Security at 2026 Rail Conference

Nominations are evaluated on four criteria: effectiveness, benefit level, innovation, and transferability.

Read More →
Endera electric buses for California’s Mendocino Transit Authority
Technologyby StaffJune 25, 2026

Biz Briefs: Endera Delivers to California, Safety Vision Teams with San Antonio's VIA, and More

From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.

Read More →
AI-Powered Tools Support Safer Transit Systems
Security and SafetyJune 22, 2026

The Role of AI in Public Safety for Smart Transit Systems

As transit systems generate more data than ever, AI-powered safety tools are helping agencies detect incidents faster, improve response times and enhance situational awareness.

Read More →
Ad Loading...
Security and Safetyby StaffJune 16, 2026

DOT: Brightline Corridor Incidents Fall 30% Following Federal Safety Upgrades

Safety improvements funded through a $25 million federal investment are credited with reducing trespassing and train-vehicle collisions along the Brightline Florida corridor.

Read More →
LA Metro rail line.

LA Metro Sworn Officer Recruitment Draws 950 Applications on First Day

The California agency moves safety into its next phase, recruiting officers to help shape a transit-focused, community-centered force.

Read More →
FTA Family-Friendly dashboard
Security and Safetyby StaffJune 8, 2026

FTA Plans Family-Friendly Transit Scorecard for Agencies Nationwide

The family-friendly transit dashboard is part of a broader effort by the FTA and U.S. Department of Transportation to increase transparency, accountability, and service quality across the nation's public transportation systems, said officials.

Read More →
Ad Loading...
Houston METRO substation
Security and Safetyby StaffJune 5, 2026

New Public Safety Hub Opens in Downtown Houston

The substation strengthens METRO Police presence in an area where transit activity, pedestrian movement, and visitor flow converge.

Read More →