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Newsby StaffAugust 9, 2016

Greyhound ad campaign 'tells story' about improving customer experience

The new campaign highlights the old vs. new Greyhound in a humorous and entertaining manner, while conveying the message that the company has come a long way from the Greyhound of the past.

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Newsby StaffAugust 9, 2016

N.Y. MTA unveils extensive track cleaning plan

Sustained effort to keep the tracks clean includes two-week track cleaning blitz at all 469 subway stations and new cleaning equipment.

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Newsby StaffJuly 18, 2016

Sacramento RT unveils executive leadership reorg

New strategy focuses on putting the customers first in everything that RT does, building effective partnerships throughout the community, inspiring RT employees to journey for excellence, striving for organizational efficiency, and ensuring performance excellence through the implementation of fiscal policies and strict accountability.

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ArticlesJune 17, 2016

Contractors Changing the Public Transit Model with Tech Integration

As more agencies shift from a traditional bus-only model to a multimodal system to cut costs and expand services, contractorsare helping them adapt and grow with these new changes.

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Newsby StaffJune 14, 2016

London rail, Twitter piloting live alerts for 'severe delays'

Pilot of new information service to provide live notifications of severe delays directly to customers' mobiles or computers to alert them more quickly. First time that Twitter has partnered with a transport authority to provide live travel information to customers using this innovative approach.

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Newsby StaffMay 18, 2016

Metra expands undercover train observation team

Agency has doubled its team of employees tasked with riding its trains to observe and report on conductor and ticket agent performance, onboard and station amenities and customer interactions.  

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Newsby StaffMay 10, 2016

New MBTA app allows BRT riders to rate service

The app, named QualiT, allows individuals to anonymously share feedback with the T. The service is similar to ones provided on Uber and Lyft transportation systems, and provides crowd-sourced data to help improve service.

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Newsby StaffMay 4, 2016

Tri-Rail launches train tracking app

The straightforward and user-friendly system superimposes the corridor map on top of a Google map, which shows the precise location of the train.

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Public Transit Has 'Perks' With Loyalty Programs

The benefits of using public transit are many — environmentally friendly, less stressful than driving and no time wasted sitting in traffic, to name a few. For commuters in cities like Philadelphia, Los Angeles and Montreal, there are even more advantages for using transit — discounts at local businesses for using bus/train/trolley passes.

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Newsby StaffApril 26, 2016

BART's board passes 'one ticket, one seat' rule

BART’s new rule mirrors similar campaigns launched by transit agencies in New York, Philadelphia and Seattle with slogans such as "Two seats? Really?" and "Dude ... Stop The Spread. Please."

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