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The customer ambassador program aims to raise awareness of the upcoming changes and to ensure riders are prepared for the implementation of the updated network.
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The redesigned site features an enhanced Trip Planner, an App Center that offers a gallery of apps for iPhone and Android, and a Ways to Save section includes direct links to pages promoting travel savings.
Read More →The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.
Read More →The agency’s new Sunset Park facility speeds testing and delivery of 1,500 next-gen subway cars, getting upgrades into service faster.
Read More →The changes are being proposed following an extensive public comment period in which 1,378 comments were submitted from customers, advocates, and elected officials across the service area.
Read More →Completed on time and under budget, the Grand Central–42 St station modernization enhances safety, accessibility, and passenger flow for one of the busiest transit hubs in the nation.
Read More →The biggest change to the website is the expanded TripPlanner utility. Without even leaving the homepage, MTA customers now can get access to features that have proven popular but have not been accessible from the homepage.
Read More →The agency said tariffs on specialized imported components could reduce the purchasing power of its $23 billion investment in new subway cars, railcars, and buses.
Read More →The dashboard allows users to monitor progress and see what is being built or replaced, where it is happening, the budget, how much has been spent, and when it will be completed.
Read More →The vehicles will be funded by the MTA’s historic $68 billion 2025-2029 Capital Plan, which Governor Hochul and the State Legislature fully supported in the FY26 Enacted Budget.
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