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Cover for METROspectives with Inez Evans Benson
PodcastsMarch 18, 2026

Inez Evans-Benson on Leadership and the Future of Transportation

Drawing on decades of industry experience, Evans-Benson offered insights into the differences between the two, along with tips for better customer engagement and more.

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Cover photo for METROspectives with WSP USA's Inez Evans Benson
Videosby Alex RomanFebruary 16, 2026

WSP's Inez Evans-Benson on Customer Satisfaction and the Customer Experience

Drawing on decades of industry experience, Evans-Benson offered insights into the differences between the two, along with tips for better customer engagement and more.

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Newsby StaffJanuary 29, 2026

Subway Customer Satisfaction Reaches Record High, New York MTA Says

The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.

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Newsby StaffNovember 14, 2025

Washington's C-TRAN Announces Early Launch of Expanded Honored Fare Program

Low-income riders can qualify for Honored fares, generally half of the regular Adult fare, starting November 17.

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Newsby StaffNovember 10, 2025

Survey Shows Strong Rider Satisfaction Scores for California's SamTrans

The survey, conducted from March 18 to May 6, gathered feedback from nearly 2,000 riders across the SamTrans system.

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Newsby StaffNovember 1, 2025

LA Metro Officials Report Ridership Holding Strong

The data indicate a steady recovery, following 30 consecutive months of year-over-year ridership growth through May 2025.

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Newsby StaffOctober 7, 2025

RIPTA Launches Year-Long 'Drive Less RI' Challenge to Boost Transit Ridership

Powered by the new Drive Less RI app, the challenge encourages Rhode Islanders to walk, bike, carpool, vanpool, or take transit, and get rewarded for trips logged in the app.

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Articlesby Alex RomanSeptember 25, 2025

Inside Look: LYT Redesigns Platform for Smarter Transit Management

METRO Executive Editor Alex Roman recently had the opportunity to speak with LYT’s Founder and CEO, Timothy Menard, about how the company’s updated product came about and its potential impact on the public transit industry.

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Transit Dispatchesby Timothy MenardSeptember 2, 2025

Transit ROI & System Efficiencies Will Drive 'Big, Beautiful' Transit Funding

For many years, the narrative surrounding public transit improvements has been heavily weighted toward environmental gains and carbon reduction. While these are undeniably crucial long-term benefits, the immediate focus of this new funding environment is firmly on demonstrable system efficiencies and a clear return on investment.

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Newsby StaffAugust 22, 2025

Florida's PSTA Breaks Ground on New Clearwater Station

The new transit center is being built on two acres at the corner of Court Street and Myrtle Avenue, directly adjacent to the new City Hall and the Pinellas Trail.

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