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The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.
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Low-income riders can qualify for Honored fares, generally half of the regular Adult fare, starting November 17.
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The survey, conducted from March 18 to May 6, gathered feedback from nearly 2,000 riders across the SamTrans system.
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The data indicate a steady recovery, following 30 consecutive months of year-over-year ridership growth through May 2025.
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Powered by the new Drive Less RI app, the challenge encourages Rhode Islanders to walk, bike, carpool, vanpool, or take transit, and get rewarded for trips logged in the app.
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METRO Executive Editor Alex Roman recently had the opportunity to speak with LYT’s Founder and CEO, Timothy Menard, about how the company’s updated product came about and its potential impact on the public transit industry.
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For many years, the narrative surrounding public transit improvements has been heavily weighted toward environmental gains and carbon reduction. While these are undeniably crucial long-term benefits, the immediate focus of this new funding environment is firmly on demonstrable system efficiencies and a clear return on investment.
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The new transit center is being built on two acres at the corner of Court Street and Myrtle Avenue, directly adjacent to the new City Hall and the Pinellas Trail.
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More than half of subway customers, 57%, are satisfied with the subway overall, up from 49% in Fall 2024. This marks the highest level of overall subway satisfaction since the inception of this survey in Spring 2022.
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The agency received a Net Promoter Score (NPS) of 72 in the July 2024 survey and a customer satisfaction score of 82% in the November 2024 survey — the highest scores awarded to any transportation agency nationwide in each category.
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