METRO Magazine Logo
MenuMENU
SearchSEARCH

New York MTA marks millionth OMNY tap

The system launched as a limited public pilot on May 31 at 16 subway stations along the Lexington Avenue 456 line and on all Staten Island buses.

August 14, 2019
New York MTA marks millionth OMNY tap

OMNY readers accept contactless cards from Visa, Mastercard, American Express, and eventually Discover Card as well as Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay.

Via Patrick J. Cashin/MTA

2 min to read


OMNY readers accept contactless cards from Visa, Mastercard, American Express, and eventually Discover Card as well as Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay. Via Patrick J. Cashin/MTA

New York’s Metropolitan Transportation Authority (MTA) announced that a subway customer entering the Fulton Center station provided the one millionth successful tap on the new OMNY fare payment system, a milestone accomplished at a much higher usage rate than initially estimated.

OMNY launched as a limited public pilot on May 31 at 16 subway stations along the Lexington Avenue 456 line and on all Staten Island buses. Within the first three days, subways and bus customers used OMNY more than 18,000 times, far exceeding original estimates of 7,000 taps in the first week. Nearly three months later, average usage rates are three to four times greater than expected, topping 22,000 per weekday and leading to the million-tap milestone just 69 days after the public launch.

Ad Loading...

Also unexpected was the surprisingly high number of OMNY customers using smartphones for payment, with 80% using through digital wallets compared to 20% using OMNY through contactless cards.

BACKGROUND ON MTA FARE PAYMENTS

  • The MetroCard was first tested in the system in 1993, debuting to the larger public in January 1994. Tokens were discontinued in May 2003.

  • OMNY readers are currently installed on all Staten Island MTA buses and at all subway station entrances on the 456 lines between Grand Central-42 St and Atlantic Av-Barclays Ctr. They will be installed in all subway stations and on all buses by the end of 2020. Once all stations and buses are equipped with the new technology, OMNY will support fare options similar to the ones currently available through MetroCard.

  • MTA will issue its own contactless OMNY transit card for customers who wish to pay with cash in 2021.

  • The MetroCard will be retired in 2023.

OMNY readers accept contactless cards from Visa, Mastercard, American Express, and eventually Discover Card as well as Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay.

MTA customer usage of digital wallets far exceeds the retail industry’s 15% usage of digital wallets, which highlights high interest in contactless payment technology and a strong appetite for contactless payment options. The MTA’s initial OMNY usage estimates were based on similar digital wallet and contactless card usage in retail industries, and the success of OMNY shows that New Yorkers are quick to adapt to new uses for technology but limited by available contactless payment options.

Contactless payment technology has been readily available for years in many countries where those residents regularly use bank-issued contactless cards for payment. Similarly through OMNY, tourists and non-domestic customers familiar with contactless technology never have to wait at a fare vending machine or station booth, allowing easy and seamless entry into the subway system with their own smartphone or contactless card. So far, customers from 93 countries outside of the U.S. have paid their fares using OMNY, with 62% percent of those customers coming from Great Britain, Canada, Italy, Germany, and France.

OMNY, which stands for One Metro New York, is the first transit fare payment system with open-loop contactless payments, which means that riders can pay their subway or bus fare by tapping contactless credit, debit, and reloadable prepaid cards, mobile phones, smart watches, and other wearable devices. It will eventually be available across the MTA’s two commuter railroads as well.



More Technology

A Nova LFSe+ electric bus for STM
Technologyby Staff and News ReportsJune 18, 2026

Biz Briefs: Montréal Debuts Nova Electric Buses and More

In this edition of Biz Briefs, we spotlight the latest developments shaping the future of mobility.

Read More →
Zero-emissions bus with FLEETWATCH technology
ManagementJune 17, 2026

The Hidden Cost of Fuel Data Inaccuracy in Public Transit Fleets

In today's transit environment, accurate fuel and mileage data are critical to reducing costs, minimizing downtime, and improving fleet performance.

Read More →
A user demonstrating Metrolink's contactless fare payment pilot.
Technologyby StaffJune 12, 2026

Southern California's Metrolink Debuts Contactless Fare Payment Pilot

Customers traveling between Redlands and Los Angeles can now tap their preferred payment method, including a credit or debit card, mobile wallet, or wearable device, at station validators before boarding and again while exiting.

Read More →
Ad Loading...
Driving Change Through Technology
Technologyby Alex RomanJune 12, 2026

METROspectives: CharterUP CEO Armir Harris on Modernizing Mobility

From digital transformation to evolving customer demands, CharterUP's CEO Armir Harris offers his perspective on the transportation industry's next chapter.

Read More →
An NJ TRANSIT River Line light rail vehicle.
Technologyby StaffJune 11, 2026

NJ TRANSIT Issues RFI for Unified Real-Time Customer Information Platform

The agency is seeking input from companies that provide real-time transit communications systems as part of an effort to enhance the customer experience and modernize how riders receive service alerts, travel information, and system status updates.

Read More →
A MARTA articulated BRT bus
Technologyby Staff and News ReportsJune 11, 2026

Mobile Apps and Passenger Information Top METRO's Business Briefs

In our latest installment, we take a look at recent news from Masabi, Axentia, Moovit, and more partnerships making headlines across the transportation sector.

Read More →
Ad Loading...

Biz Briefs: Masabi Partners with LANTA and More

In this edition, we spotlight the latest developments shaping the future of mobility.

Read More →
New MobilityJune 5, 2026

Joshua Schank on Transportation Innovation, Risk, and the Future of Mobility

In this edition of METROspectives, Joshua Schank discusses lessons from launching LA Metro’s Office of Extraordinary Innovation, the challenges of advancing new mobility technologies, and much more.

Read More →
A maintenance person with a tablet.
ManagementJune 5, 2026

Reinventing Fleet Maintenance with Real-time Visibility and AI

Transit leaders need to know what needs fixing, where to look, who is responsible, when work is completed, and what it costs without having to chase information across disconnected systems.

Read More →
Ad Loading...
Alstom purchasing site for Acela network manufacturing
Railby StaffJune 4, 2026

Alstom Acquires Delaware Site to Support Amtrak NextGen Acela Fleet

The company is investing more than $55 million to acquire and improve the property and will employ approximately 100 people at this site once it is operational.

Read More →