TransitOne, an independent manufacturer representative firm focused on serving transit agencies, is launching its presence in the market with an emphasis on direct relationships and hands-on support.

Led by industry veteran Terrel Smith, the company connects agencies with products spanning seating, interior fabrics, and onboard video surveillance systems.

As transit agencies navigate tighter budgets, aging fleets, and increasingly complex procurement decisions, the role of manufacturer representatives is becoming more strategic.

For Terrel Smith, president and owner of TransitOne, that shift is rooted in a straightforward philosophy: “show up, stay in communication, and always have your client’s back.”

The company partners with manufacturers such as Kiel Seating, Camira Fabric, and TSI Video, focusing on areas that directly impact both passenger experience and operational performance.

Building Relationships Key

Smith’s approach is shaped by more than a decade of industry experience.

Before launching TransitOne, he held leadership roles at Metro Transit Sales and Transit Marketing Group, where he built relationships with agencies and developed a deep understanding of how products perform in real-world operating environments. That foundation continues to guide the firm’s emphasis on matching the right solutions to each agency’s specific needs.

TransitOne’s independent structure is central to its business model. Without the layers often associated with larger distribution networks, the firm operates with a more direct and responsive approach — something Smith said is increasingly important as agencies balance procurement timelines, funding constraints, and evolving technical requirements.

“The agencies I work with aren’t just getting a catalog and a phone number,” said Smith. “They’re getting someone who knows the products, knows the industry, and is going to be there when something comes up.”

Going Beyond A Transaction

As transit systems continue to modernize and respond to rising expectations around safety, reliability, and passenger comfort, Smith said the role of a manufacturer representative is shifting beyond transactional sales.

Firms are increasingly expected to serve as knowledgeable partners that can help agencies navigate product options, streamline procurement, and support long-term performance.

Looking ahead, TransitOne is positioning itself to meet those needs by combining product expertise with a relationship-driven approach, as agencies seek solutions that align with both operational priorities and evolving rider expectations.