National Express Transit (NEXT) announced it was awarded a three-year service contract with GoTriangle to operate their paratransit service, GoDurham ACCESS in Durham, N.C. The contract includes a two-year option following the initial three-year agreement.
As of this month, NEXT began operating GoDurham’s fleet of 53 vehicles with the addition of more than 60 new team members.
“We feel very fortunate to have NEXT as the operator for the essential service that we provide our Durham community,” said Tara Caldwell, GM, GoDurham ACCESS and now, a NEXT employee. “NEXT has an intense commitment to safety throughout its operations and works to make sure all riders have a safe, consistent, and highly satisfactory experience.”
In addition to Lytx DriveCam, a video-based safety system, NEXT has equipped the GoDurham fleet with Zonar technology, which is used to complete pre- and post-trip inspections. NEXT is also offering passengers access to a free app powered by Ecolane, which allows passengers to request pick-ups, cancel trips, and track their vehicles for ETAs to reduce wait time — all from their mobile device.