Sun Van Aims to Improve Paratransit Experience with New Mobile App

Sun Van announced it has launched a new mobile app that upgrades the paratransit experience for riders in Tucson, Ariz.

The app's software from Trapeze allows paratransit-eligible riders to book and track trips, check account information, and receive notifications.

“This technology is going to make a positive impact on a lot of our clients,” said Shawn Mangan, Sun Van assistant GM. “The app gives our clients more control during their transportation experience and adds a layer of convenience to booking trips.”

The Sun Van app follows the WCAG 2.0 AA criteria, which is a universal accessibility standard.

Trapeze designed the app to allow commonly used screen reader technology to pull text, detect icons, and other information.

“Real-time info better informs riders about their trip so they can spend less time waiting on their ride and more time on other priorities,” said Mangan. “It’s a really cool way to enhance our service.”

Sun Van client Amanda Parkman helped test the app. She currently works at the University of Arizona and has been booking Sun Van trips throughout Tucson for about 12 years, according to the company's news release.

“What I appreciate most about the app is that it eliminates the need to wait outside for my ride,” said Parkman. “I think people who take transportation for granted don’t think about having to wait in the rain or the heat. Now I can wait inside and check the app for the vehicle arrival time.”