National Express Launches Services for Illinois Agency

National Express Shuttle (WeDriveU) and Transit announced it was awarded the contract and has launched operations for fixed-route transit and paratransit services in partnership with the Illinois-based River Valley Metro Mass Transit District (RVMMTD).

National Express’ River Valley Metro program went live July 1, offering connections to jobs, services, education, and attractions. 

National Express Shuttle and Transit general manager Lashanda Brown Smith leads a team of 50 employees spanning operations, safety, and administration, including 45 bus drivers, at its new Customer Service Center in Bourbonnais, Illinois.

National Express’ regional and corporate Safety and Customer Success organizations provide additional support.

National Express Transit Service

National Express operates RVMMTD’s traditional bus service, commuter shuttle service to Midway Airport and Metra stations, and its “Metro Plus” service for individuals with disabilities who are unable to independently use fixed-route service.

Bus drivers operate a fleet of 25 wheelchair-accessible ADA-compliant buses serving 350 bus stops, including RVMMTD’s new Kankakee Metro Centre bus transfer station made possible through CARES Act funding.

“We’re thrilled to partner with River Valley Metro Mass Transit District and build on our proud history of providing safe, reliable transportation in Illinois over many decades,” said Erick Van Wagenen, president/CEO, Shuttle and Transit, National Express North America. “We’re grateful for RVMMTD’s confidence in our innovative approach and excited to enhance mobility for the community.”