Cline Tours Named METRO's Motorcoach Operator of the Year
With eight locations across Alabama, Arkansas, Mississippi, and Tennessee, Cline Tours is known for excellent customer service, diligent safety practices, and fostering cutting-edge technology throughout the organization.
With eight locations across Alabama, Arkansas, Mississippi, and Tennessee, Cline Tours is known for excellent customer service, diligent safety practices, and fostering cutting-edge technology throughout the organization.
Photo: MCI/Cline Tours
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Ridegland, Mississippi’s Cline Tours received METRO’s Motorcoach Operator of the Year award from Publisher George Brennan at a ceremony held in conjunction with the 2024 United Motorcoach Association’s (UMA) EXPO in Raleigh, N.C.
“We’re more than proud to honor a top-notch operation like Cline Tours, which really embodies what our Motorcoach Operator of the Year award is all about,” said Brennan.
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A History of Being the Best
With eight locations across Alabama, Arkansas, Mississippi, and Tennessee, Cline Tours is known for excellent customer service, diligent safety practices, and fostering cutting-edge technology throughout the organization.
The operation offers a modern fleet of 250 vehicles, including more than 100 motorcoaches model year 2018 or newer spread across four states.
Founded in 1983, Cline Tours began with one bus and an initial focus on school charters. But in 1996, a new owner, John McCommon, would change everything. He brought a progressive, ambitious, and creative touch to create one of the nation’s most innovative tour, charter, and corporate shuttle operators.
From McCommon’s start, he not only rebuilt and expanded the company’s fleet but did so with only new coaches engineered with the latest features — a strategic tactic that distinguishes Cline from any competitor and bolsters its bottom line. In his words, “That’s because everybody wants to ride on the new motorcoaches.”
Today the company promises it will match or beat a comparable quote and will always provide a 2018 or newer motorcoach.
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METRO Publisher George Brennan presented the Motorcoach Operator of the Year award to Cline Tours' team at the 2024 UMA EXPO.
Photo: METRO Magazine
METRO’s Award Returns to UMA EXPO
For more than 20 years, METRO has honored the best in the industry at UMA’s EXPO.
After a brief hiatus, METRO returned to this year’s EXPO in Raleigh as part of our motorcoach awards relaunch.
Premiums remain elevated. Underwriting scrutiny is intense. And claims costs continue to rise at historic levels. Behind those numbers lies a complex mix of legal, medical, and cultural forces reshaping the commercial landscape.
The company said it has remained the most widely purchased model in the new coach market across the US and Canada, according to historical data from the Motorcoach Builders Survey conducted by the American Bus Association
A phased approach to technology, in-house capabilities, and workforce investment is helping transportation leaders break the reactive cycle and build more resilient, revenue-focused operations.
The company's flagship H3-45 is also the best-selling 45-foot motorcoach in North America, according to vehicle registration data from S&P Global Mobility (Polk).
METRO’s Executive Editor Alex Roman spoke with Mueller about the opening event, the company’s progress since launching in late 2022, and the road ahead.
METRO Executive Editor Alex Roman presented the award to the operation’s President/CEO Scott Parsons at the United Motorcoach Association’s EXPO in Birmingham, Alabama.
The new facility, spanning more than 43,000 square feet, includes pre-delivery inspection, a large repair, maintenance, and service center, an administrative building, and a dedicated training and delivery center for customers and service partners.