Prevost opened a new service center in Elk Grove Village, Illinois, expanding service capacity and enhancing convenience for customers across the greater Chicago area. The new facility represents a total investment of $8.1 million.

"This expansion reflects Prevost's commitment to strengthening its service network in 2026 and 2027," said Kevin Dawson, VP, commercial operations. "Through this investment, Prevost is enhancing service capacity, improving the customer experience, and helping keep coaches on the road."

Prevost’s New Chicago Area Facility

Located near O'Hare International Airport and major expressways, the new center offers convenient access for customers and technicians while strengthening Prevost's service presence in a key market.

"This new service center, located just five miles from our previous site, marks a major step forward in our ability to support customers," said Rob Senne, branch manager. "With significantly more space, greater service capacity and a location designed around customer convenience, we are well-positioned to deliver the high level of support Prevost customers count on."

The new site expands the facility from 9,000 square feet to approximately 29,000 square feet, including an increase in parts storage from 800 square feet to nearly 15,000 square feet. Service capacity will also grow from three service bays to five, enabling faster turnaround times and enhanced customer support.

Built to a state-of-the-art standard, the new service center also introduces new customer-focused amenities, including a customer lounge and leased parking for 60 vehicles.

The site will also be supported by 10 mobile service vans and a technician available 24 hours a day, further strengthening Prevost's field support and service response capabilities. Prevost officials said extended operating hours are planned and will be announced later.

Broadening its Service Network

The Elk Grove Village opening is part of a broader expansion of Prevost's service network.

In addition to this investment, the company is adding a mobile service unit in Las Vegas and a new facility in Randleman, North Carolina, with an anticipated opening in early 2027.