MENU
SEARCHHID’s State of Mass Transit Ticketing Hardware Report 2025 shows the continuing shift to contactless and mobile payment methods as companies look for user-friendly interfaces for their fare collection hardware.
HID's State of Mass Transit Ticketing Report 2025 is based on a survey sent out to 102 mass transit providers worldwide and shows that nearly half of them are looking into deploying new ticketing and fare collection hardware.
Photo: HID
HID’s recently published State of Mass Transit Ticketing Hardware Report 2025 provides data that highlights five key priorities that transit companies should consider investigating.
Based on a survey of 102 mass transit providers worldwide, the report focuses on the shift to touch-free transactions and the adoption of contactless payment systems.
The first priority highlighted by the report is the reduction of reliance on cash payments and the streamlining of fare collection and operations.
Among agencies surveyed, 46% of them plan to deploy new ticketing and fare collection hardware, of those planning on these deployments, 88% of them are looking at doing so within the next 12-24 months.
A graph from the report shows when agencies are planning on deploying new fare collection hardware.
Photo: HID
When looking at new fare collection hardware, nearly two-thirds of agencies rank user-friendly interfaces as the most important feature. By prioritizing convenience and faster ticketing transactions, companies are hoping to enhance the passenger experience.
Magnetic stripe ticketing is currently on the way out, while contactless and mobile payment systems are rising in demand.
Currently, 43% of agencies are planning on deploying contactless systems within the next five years. European companies currently lead in mobile ticketing adoption, with 86% using app-based solutions compared to 58% globally.
More than half of respondents said they would prioritize single ticketing interfaces that can read multiple ticket types and provide data. This is in addition to being user-friendly.
The final priority highlighted was the trend of moving away from proprietary systems for ticketing. With 40% of respondents stating that open architecture solutions are a high priority, indicating the need for solutions to evolve as the industry’s needs change.
Proprietary tech remains a significant hurdle for companies, especially in Latin America and the Asia-Pacific.
While only five priorities were highlighted, there are some other interesting data points in the report.
According to the survey, 24% of respondents stated that the biggest obstacle to upgrading ticketing hardware is the lack of funding. The second largest obstacle is the use of proprietary technology or legacy fare systems.
Most agencies reported that they have fare collection hardware onboard vehicles at 85%, while approximately half also deploy hardware at stations and interchanges.
Mass transit fare collection and ticketing processes are undergoing a passenger-centric revolution driven by technology. Agencies will need to select the right partner and hardware solutions that can evolve alongside industry demands.
You can find the full report here.
John Obert previously served as regional sales manager for ENC since joining the company in June 2025.
Read More →
Over the next four years during the Spanberger Administration, DRPT will use the plan to prioritize funding for human service transportation projects and programs that reduce barriers, expand access, and promote equitable mobility, said department officials.
Read More →
A new advisory group of current and former city leaders will collaborate on funding strategies, technology deployment, and best practices to modernize U.S. public transit systems.
Read More →
The LIT Navigate Mentorship Program was launched as a structured, low-cost opportunity for active LIT members, focused on intentional growth, workforce development, mentorship, networking, and education.
Read More →
Approved as part of WMATA’s Strategic Transformation Plan, the expanded program introduces new pricing and participation options that make it easier for colleges and universities to join and for more students, such as part-time, community college, and graduate students, to benefit from accessible transportation.
Read More →
In this edition, we cover recent appointments and announcements at Savannah's CAT, California's VVTA, STV, and more, showcasing the individuals helping to shape the future of transportation.
Read More →
Family-run Newfoundland-based operator earns top honors with unwavering commitment to safety, innovation, and community.
Read More →
Bobit Business Media has acquired key partner agreement assets from Roadz, expanding its role as a go-to-market partner for fleet technology providers and strengthening its digital sourcing capabilities.
Read More →
The revamped Buyer’s Guide will reach METRO’s audience of more than 17,000 print and digital subscribers, providing suppliers with year-round visibility in front of transit agency leaders, motorcoach operators, and industry decision-makers across North America.
Read More →
The design guides are intended to make it easier for riders to identify information and use transit by delivering clear, predictable, and consistent information across service areas and county lines.
Read More →
