METRO Magazine Logo
MenuMENU
SearchSEARCH

ITS Usage Enhances Transit System Services

In this overview, find out how intelligent transportation systems are being employed to provide access to vehicle schedule updates, boost communications and allow users to pay for transit, tolls and parking with a single card.

March 1, 2004
ITS Usage Enhances Transit System Services

 

3 min to read


University system offers real-time vehicle updates
In 2001, the Rutgers University campus in New Brunswick, N.J., embarked on a new transit project that equipped its fleet of 45 buses with GPS (global positioning system). Each day, the university-run transit system services 45,000 riders. Because on-campus parking and traffic was becoming a significant challenge, the university felt that improving vehicle management through GPS would increase usage. The university also wanted to extend GPS capabilities to include public access, says Rutgers’ Bob Spear. This was achieved through a Web-based application from Grey Island Systems, which Rutgers calls whereismybus.com. As an Internet-based GPS/AVL (automated vehicle location), whereismybus.com allows students to log on to the Internet from any location, check the status of any bus on the system and receive detailed information on its location and estimated time of arrival. The Website operates in real-time, with updates provided every few seconds (or every 100 feet of movement of the vehicle). The new system allows dispatch and management personnel to improve traffic flow and allocate resources according to demand. Any transit problems can be pinpointed immediately for faster remediation. Rutgers supervisory staff is also better equipped to monitor and assess contractor performance on a day-to-day basis. In addition, as a Web-based solution that can be implemented over the existing network, there was no need to set up a new infrastructure with dedicated servers to maintain and manage the GPS system. Smart card pays for tolls, transit and parking
The Orlando Regional Alliance for Next Generation Electronic Payment Systems (ORANGES) is a public/private partnership that allows the use of a single smart card to pay for services at selected locations of the Orlando-Orange County Expressway Authority’s toll road system, the Central Florida Regional Transportation Authority’s (LYNX) bus system and the City of Orlando’s parking garages. The project, managed by PBS&J, is a Federal Transit Administration field operational test funded through TEA 21. The yearlong test was launched in August 2003. The common smart cards issued by each agency are being used to pay for services at the other partner agencies according to the customer’s travel and payment preferences. “ORANGES provides a seamless payment system across various modes for our customers,” says Doug Jamison, LYNX project manager. The ORANGES card carries electronic cash that is accepted at all three agencies, toll account information and the full range of prepaid seven-day and 30-day transit fare offerings. In addition to the card-based payments, the project uniquely ties together card-based and account-based processing services. Each agency continues to manage its services independently while a central clearinghouse ensures that each agency receives payment for its respective services. Customers can log on to the ORANGES Website (CentsToBits.com) and view their transactions on a multi-modal Web statement. Phoenix manages vehicles with centralized GPS system
The installation of an intelligent transportation system at City of Phoenix Public Transit is expected to provide new services and ease operations at the agency, according to Steve Brown, deputy public transit director. Orbital Sciences’ transportation management systems division is supplying in-vehicle components as well as control center software for the agency’s new vehicle management system. A new operations control system is being constructed to manage all vehicles in the region from a single location. The system will include real-time GPS tracking, smart mobile display terminals, a new two-way mobile radio system, pre-programmed fixed-route vehicle schedules and automatic voice annunciation both internally and externally of the vehicle. In addition, approximately 5% to 10% of the fleet will have automatic passenger counters. The $21 million needed for the installation of this technology came from federal funds in the form of several grants. Each week, 40 vehicles receive the ITS programs, resulting in 1,053 equipped vehicles by the August completion date. These vehicles include supervisory service trucks, fixed-route buses, paratransit and security vehicles. Rail construction is slated to begin in the summer and will be located adjacent to the operations control center. The proximity is intended to make managing and monitoring the city’s public transportation services more convenient.

Topics:Management
Subscribe to Our Newsletter

More Management

Nathaniel P. Ford Sr., named President/CEO at DART
Managementby Alex RomanJuly 22, 2026

DART Taps Nathaniel P. Ford Sr. as Next President/CEO

Since 2012, Ford has served as the CEO of the Jacksonville Transportation Authority

Read More →
Maintenance Leadership for a Changing Industry
Managementby Alex RomanJuly 22, 2026

AC Transit’s Cecil Blandon on Building the Next Generation of Transit Maintenance Leaders

The agency’s maintenance chief discusses leadership, workforce development, zero-emission technology, and preparing technicians for the future of public transportation.

Read More →
High-Speed Rail Partners Align on High Desert Corridor
Railby Alex RomanJuly 21, 2026

California High-Speed Rail Authority Signs MOU to Advance High Desert Corridor

The agreement deepens collaboration between the California High-Speed Rail Authority and the High Desert Corridor Joint Powers Agency, supporting design integration, cost savings, and faster delivery of a key Southern California rail link.

Read More →
Ad Loading...
TechnologyJuly 20, 2026

Building the Next Generation of Transit Technology

In this edition of METROspectives, Luminator CEO Magnus Friberg discusses the company's transformation, the growing role of AI and software, and what's next for transit technology.

Read More →
What Transit Agencies Get Wrong About Data METROspectives episode with strada360's Steve Lassey
Sponsoredby Alex RomanJuly 20, 2026

How Data, Strategy, and Community Engagement Are Reshaping Transit

In this edition of METROspectives, strada360 CEO Steve Lassey discusses how transit agencies can better align planning with operations, leverage data to improve decision-making, and build public trust as they prepare for the future of mobility.

Read More →
An NJ TRANSIT River Line light rail vehicle.
Managementby Staff and News ReportsJuly 17, 2026

NJ TRANSIT Secures Capital Funding, Adopts FY2027 Budget

The budgets continue investments in infrastructure and equipment to maintain the system in a state of good repair and enhance the overall customer experience.

Read More →
Ad Loading...
A scene of Penn Station with Hudson Yards skyscrapers in the background in New York City.
Managementby Elora HaynesJuly 16, 2026

Federal Railroad Administration Study Finds Upgrades Could Boost Penn Station Capacity by One-Third

The study outlines a roadmap for increasing train throughput while preparing Penn Station for future growth across the Northeast Corridor.

Read More →
A rendering of ATP's light rail system in Pleasant Valley
Railby StaffJuly 16, 2026

Austin Transit Partnership Selects Stadler to Manufacture Light Rail Vehicles

The award marks the conclusion of a series of major procurements over 18 months, as outlined in ATP’s delivery plan, and keeps Austin Light Rail on track.

Read More →
Crowd waiting for LA Metro bus
Managementby Staff and News ReportsJuly 15, 2026

June LA Metro Ridership Surges 2 Million Year Over Year

Total June ridership increased for both weekdays and weekends. Weekday ridership was 953,820, which grew 8.4% from June 2025; Saturdays increased nearly 13% year-over-year to 708,826; and Sundays increased 7.7% to 611,534 from June 2025, according to LA Metro. 

Read More →
Ad Loading...
Pierce Transit Measure Heads to November Ballot
Managementby StaffJuly 14, 2026

Washington's Pierce Transit Board Sends Transit Funding Measure to November Ballot

With the adoption of Resolution 2026-006, the measure moves to the Pierce County Auditor, giving voters in the Pierce Transit service area the decision on whether to fund an expansion of local transit service within the agency’s service area.

Read More →