METRO Magazine Logo
MenuMENU
SearchSEARCH

Responding to COVID-19: How to optimize transportation resources during emergencies

The COVID-19 outbreak has cities and transit agencies scrambling to provide new forms of transportation for essential staff and emergency services.

by Dan Berkovits
April 20, 2020
Responding to COVID-19: How to optimize transportation resources during emergencies

In these rapidly changing times, transit agencies face myriad challenges as they work to meet the critical mobility needs of essential workers and the general public.

Via

3 min to read


In these rapidly changing times, transit agencies face myriad challenges as they work to meet the critical mobility needs of essential workers and the general public. Via

In the face of COVID-19, cities are experiencing unprecedented challenges and the need to rethink how best to support their communities. With small businesses shuttered, restaurants closed, and traditional forms of public transit facing record low ridership, the variety of challenges that city leaders need to address is seemingly endless.

Ad Loading...

And yet, there’s one critical consideration that must be addressed immediately: how to meet the transportation needs of essential workers and ensure that communities, especially the most vulnerable, have access to food, medicine, and critical services.

In these rapidly changing times, transit agencies face myriad challenges as they work to meet the critical mobility needs of essential workers and the general public. Some are attempting to provide typical levels of service while coping with a shortage of drivers and other workers. Others are making the difficult decision to reduce or eliminate service on certain routes altogether.

Some agencies, having decided to temporarily eliminate routes where demand has plummeted, may now have surplus vehicles and operators that can be redeployed for a limited period in other areas, including to power dynamic, on-demand services.

Cities making a change

One example of a transit agency working to resourcefully adapt to meet the transportation challenges of the COVID-19 epidemic is the Central Ohio Transit Authority (COTA), headquartered in Columbus, which is currently working to analyze how best to temporarily adjust its network, focus its resources, and apply innovative tools and approaches to help support essential workers and the general public during this time.

Ad Loading...

COTA is evaluating:

  • Where fixed-route service should be reduced in response to very low demand.

  • If there are opportunities to re-align fixed routes to serve critical locations like hospitals, grocery stores, and food banks.

  • Whether reductions in fixed-route and paratransit services will free up drivers and vehicles for other critical transportation, like targeted on-demand services to fill coverage gaps and serve essential trips.

  • Limiting the number of passengers on fixed-route and on-demand transit services to support physical distancing and dispatching other COTA-branded vehicles to pick up customers who might be passed after that limit is reached.

The BVG expanded the BerlKönig’s regular service zones to cover over 10 additional hospitals and limited ridership to pre-approved healthcare workers. Via

Berlin and Malta have quickly adapted existing on-demand transit services to meet the needs of their communities in the midst of the COVID-19 epidemic.

In Berlin, the local transportation authority, the BVG — which has partnered with ViaVan for more than a year — transformed its existing on-demand BerlKönig service to meet the mobility needs of essential workers. The BVG expanded the BerlKönig’s regular service zones to cover over 10 additional hospitals and limited ridership to pre-approved healthcare workers. Using existing resources and technology, they’ve reduced vehicle capacities to support physical distancing, adapting quickly within one week to get the service up and running.

Similarly, in Malta, “Cool” extended its on-demand service zone to the entire island in just two days, and adapted in two critical ways: first, rides, typically shared, are now private-only to support physical distancing; and second, grocery stores and other small businesses can now use the Cool app to dispatch food and other essential goods for delivery. Cool drivers can see whether their dispatched trip is for a delivery or a private ride within their app. While all passenger trips are now private, the service’s technology allows all deliveries to be shared to increase efficiency.

Ad Loading...

New solutions to new problems

Cities and transit agencies across the globe are rapidly adapting to support their communities during the COVID-19 epidemic. Providing safe and efficient mobility is critical to assuring that essential workers can reach their jobs, and everyone can access food, medicine, and other critical goods and services. As we continue to work through these challenges, it’s imperative that we be flexible, develop new solutions to new problems, and adapt existing resources to meet the current needs of our communities.

Dan Berkovits is the Director of Strategy at Via

Subscribe to Our Newsletter

More Management

Cover photo for Transit Unplugged Episode 400
Managementby StaffMarch 6, 2026

Transit Unplugged Celebrates 400 Episodes

The special episode features an exclusive interview with Mark Miller, president of Constellation Software Inc. and executive chairman of the Volaris Group, who reflects on the podcast's early vision and the importance of creating a platform where transit leaders can share ideas and learn from one another.

Read More →
A recent generation New Flyer Electric Bus
Managementby StaffMarch 4, 2026

NFI Group Officially Opens New Flyer All-Canadian Build Facility in Winnipeg

The CAD facility enables NFI to complete full domestic production of heavy-duty transit vehicles, including zero-emission buses, in Winnipeg for the first time in 15 years.

Read More →
Photo of public transportation system with APTA logo.
Managementby StaffMarch 4, 2026

APTA: Surface Transportation Funding Delivers 5:1 Economic Return, Supports 41,400 Jobs per $1B

The findings provide clear evidence that sustained Federal investment in public transit and passenger rail delivers significant returns for workers, communities, taxpayers, and the U.S. economy, APTA officials said.

Read More →
Ad Loading...
A photo of rail tracks in Ottawa, Canada

Building a National Framework for Transit Safety and Consistency

On a recent episode of METROspectives, METRO Magazine’s Executive Editor Alex Roman sat down with Ana-Maria Tomlinson, Director of Strategic & Cross-Sector Programs at the CSA Group, to explore a bold initiative aimed at addressing those challenges: the development of a National Code for Transit and Passenger Rail Systems in Canada.

Read More →
Photo of World Cup soccer ball.
Managementby StaffMarch 3, 2026

FTA Invests $100M to Strengthen Transit for 2026 World Cup

The funding will ensure communities can expand transit options to meet increased demand for services around stadiums.

Read More →
ENC's John Obert
Managementby StaffMarch 3, 2026

ENC Names New VP of Transit Sales

John Obert previously served as regional sales manager for ENC since joining the company in June 2025.

Read More →
Ad Loading...
Disabled and senior passengers on a transit vehicle.
Managementby StaffMarch 3, 2026

New 2026 Plan Aims to Expand Transportation Access Across Virginia

Over the next four years during the Spanberger Administration, DRPT will use the plan to prioritize funding for human service transportation projects and programs that reduce barriers, expand access, and promote equitable mobility, said department officials.

Read More →
A blue and white graphic with text reading "Via Launches Mayors Council to Accelerate Transit Innovation."
Managementby StaffMarch 3, 2026

Via Launches Mayors Council to Accelerate Transit Innovation Nationwide

A new advisory group of current and former city leaders will collaborate on funding strategies, technology deployment, and best practices to modernize U.S. public transit systems.

Read More →
LIT Mentorship Program participants.
Managementby StaffMarch 2, 2026

Latinos In Transit Wraps Inaugural Navigate Mentorship Program,

The LIT Navigate Mentorship Program was launched as a structured, low-cost opportunity for active LIT members, focused on intentional growth, workforce development, mentorship, networking, and education.

Read More →
Ad Loading...
A WMATA bus at a transit center
Managementby StaffFebruary 27, 2026

WMATA Expands U-Pass Program

Approved as part of WMATA’s Strategic Transformation Plan, the expanded program introduces new pricing and participation options that make it easier for colleges and universities to join and for more students, such as part-time, community college, and graduate students, to benefit from accessible transportation.

Read More →