The wrong stuff?
Public transportation offers many significant benefits to society. But it’s clearly not for everyone...
Public transportation offers many significant benefits to society. It helps to reduce traffic congestion and air pollution. It provides mobility options for people without other means of transportation. It helps to create jobs and stimulate the economy.
But it’s clearly not for everyone. Case in point: a newspaper columnist here in Los Angeles spent the entire month of June using only public transportation, except in emergencies. Mariel Garza, a writer for the Los Angeles Daily News, wrote about her experience in a column titled “Bus experiment happily now in rearview mirror.”
Garza says she learned that “giving up your car changes your life, and not in a good way.” Among her complaints were longer commute times, late buses, rude drivers and strange passengers. She felt self-conscious because she was one of the few white-collar workers on the bus, theorizing that other passengers assumed she was riding the bus because she had a drunken-driving conviction or a physical or psychological ailment that prevented her from driving a car. “I often caught people looking at me as if they were wondering which one [it] was.”
Humbled and humiliated
Riding the bus was such a rankling experience that Garza preferred to remain home on the weekends rather than risk “getting stuck after dark in a strange neighborhood in a tank top and shorts.” The most important lesson she learned, however, was that it is “both humbling and humiliating to be dependent on the bus.”
As you might expect, Garza’s ruminations elicited some pointed responses from regular transit users. “This just confirms my suspicion that not everyone is cut out to be a bus rider,” wrote Dana Gabbard, executive secretary of Southern California Transit Advocates. “We are a hardy breed with thick skins and a Zen-like attitude to cope with our transit lifestyle. That Garza didn’t have the right stuff to be a true transit user is no personal failure on her part.”
That Garza’s experiment resulted in failure is not surprising. Those of us fortunate enough to have cars (and enough money to fuel them) likely will continue to drive them to and from work until we’re compelled to do otherwise. Even the hardy and thick-skinned are unlikely to give up their cars for the uncertain experience of riding a bus.
Removing the barriers
With fuel prices at record highs, however, transit systems are seeing increases in ridership. Three bucks for a gallon of gasoline is strong motivation to leave the car in the garage as much as possible.
Converting these fuel price-sensitive riders into public transportation regulars will not be easy, however. For one thing, automobile manufacturers are starting to produce tiny cars that get great gas mileage. Plus, the price of hybrid cars is coming down and their availability is rising. The automobile industry is trying to preserve its customer base by addressing the fuel-cost issue.
Garza is clearly not a candidate for conversion to public transportation, but there are many other people out there who are sampling buses and trains for the first time. Ensuring that their experience is, if not entirely pleasant, at least not entirely unpleasant, could make the difference between seeing them again or having them return to their cars with a sigh of relief.
As much as possible, buses should be on time, with an operator who doesn’t hold his passengers responsible for his own unhappiness. No one expects perfection, not even Garza, but raising the bar on customer service, now especially, will be key to holding on to the steady flow of new passengers.
More Management

OCTA Approves $2 Billion Budget for FY 2026-27, Prioritizing Transit Investments
More than half of the agency’s upcoming spending plan is dedicated to transit as OCTA balances infrastructure investment with fiscal stability.
Read More →
Joshua Schank on Transportation Innovation, Risk, and the Future of Mobility
In this edition of METROspectives, Joshua Schank discusses lessons from launching LA Metro’s Office of Extraordinary Innovation, the challenges of advancing new mobility technologies, and much more.
Read More →
Reinventing Fleet Maintenance with Real-time Visibility and AI
Transit leaders need to know what needs fixing, where to look, who is responsible, when work is completed, and what it costs without having to chase information across disconnected systems.
Read More →
Alstom Acquires Delaware Site to Support Amtrak NextGen Acela Fleet
The company is investing more than $55 million to acquire and improve the property and will employ approximately 100 people at this site once it is operational.
Read More →
SamTrans Sets Priorities for Potential Connect Bay Area Revenue
The board-approved framework allocates future funding to maintaining service, rider improvements, equity initiatives, and infrastructure repairs.
Read More →
Federal Transit Officials Launch MARTA Safety Probe
FTA has given MARTA 15 days to provide records on crime prevention, fare evasion enforcement, and security funding as part of a broader safety investigation.
Read More →
ABA's Ferguson Testifies in Support of BUS Act, National Standards for Bus Operators
The BUSES Act would create a nationwide framework preventing state and local governments from enforcing bus idling restrictions of less than 15 minutes, a threshold consistent with existing Environmental Protection Agency guidance.
Read More →
When Routine Fails: How Public Transit Must Adapt for the World Cup
The 2026 FIFA World Cup will test transit agencies’ ability to manage unpredictable travel patterns, making real-time data and operational flexibility critical to moving millions of visitors efficiently.
Read More →
Florida’s JTA Puts Innovation in Motion Ahead of America250
The agency unveiled a commemorative America250 bus during a visit from U.S. DOT's Seval Oz and showcased its autonomous mobility programs.
Read More →
California Selects Team for Nation’s First True High-Speed Rail Track and Systems Contract
The board action follows completion of track installation at the 150-acre southern railhead in Kern County, which will serve as the staging and distribution hub for high-speed track and systems installation.
Read More →