Washington Metropolitan Area Transit Authority (WMATA) customers are now able to ride more and spend less with the introduction of more affordable passes and more Red and Yellow Line service at some stations.
All Metrorail passes will now come with free Metrobus service, providing a better value and experience of customers. Four passes will be lowered in price — the Seven-Day Unlimited, Seven-Day Short Trip, Seven-Day Regional Bus, and One-Day Unlimited Pass. There is also the new option of a Three-Day Unlimited Pass.
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Red Line trains will run end-to-end between Glenmont and Shady Grove, instead of turning some trains back at Silver Spring. The change complements the extended service to Shady Grove that began in December when WMATA eliminated the “Grosvenor Turnback,” where every other Red Line train began and ended at Grosvenor.
On the Yellow Line, extended service to Greenbelt is already in effect, doubling rush hour service at nine stations north of Mt Vernon Square (Shaw-Howard, U Street, Columbia Heights, Georgia Ave-Petworth, Fort Totten, West Hyattsville, Prince George’s Plaza, College Park and Greenbelt) to reduce crowding conditions. Previously, Yellow Line trains turned back at Mt Vernon Square during rush hours and at Fort Totten at all other times.
In keeping with WMATA’s commitment to improve reliability and customer service, the agency’s industry-first “Rush Hour Promise” will continue to provide riders with a credit toward future travel for unscheduled delays of 10 minutes or more.
These customer-focused improvements come as the agency’s safety and reliability continue to improve, thanks to robust preventive maintenance, capital investments, and new dedicated funding sources. On-time performance last month reached 90% for the first time in at least eight years. Railcar reliability is also at the highest level in eight years, averaging more than 145,000 miles between delays — a 150% improvement over last year.
Nadine S. Lee, who has served as president/CEO since July 2021, said the decision comes after careful reflection on the agency’s progress and its path forward.
The Executive Order has two parts. Within 45 days from signing, the Commissioner of Transportation, in her capacity as Chair of the NJ TRANSIT board, will develop and send to the Governor a comprehensive plan to improve riders’ experiences.
The KCATA board will remain actively engaged throughout the search process to ensure the selection of a highly qualified leader who will advance the agency’s commitment to serving the Kansas City region, the agency said.
RTD is distributing 1,500 buttons in Spanish, Amharic, French, Arabic, Oromo, Swahili, Italian, Nepali, German, Hindi, Farsi, and American Sign Language. Employees can volunteer to wear them on their shirts, hats, lanyards, or other visible items, in accordance with uniform standards.
METRO’s People Movement highlights the latest leadership changes, promotions, and personnel news across the public transit, motorcoach, and people mobility sectors.
BART began offering select parking lots to non-BART riders to generate new revenue to help address its FY27 $376M operating budget deficit brought on by remote work.
Drawing on decades of industry experience, Evans-Benson offered insights into the differences between the two, along with tips for better customer engagement and more.