FELIXSTOWE, England — Not all low-floor buses in Felixstone are suitable for wheelchair users, despite thousands of pounds being spent to raise pavements throughout the town to provide access to vehicles, reported the Ipswich Star.

Riders with disabilities have been asked to keep a log of times, stops and routes where they had been denied a ride because they could not get on the bus. Nine of the buses provided by First Eastern do not have facilities on board for passengers with wheelchairs or push-chairs. To read the full story, click here.