Chicago Targeting Abuse of Free, Reduced Fare Cards
Regulations for free and reduced-fare programs — which include seniors, persons with disabilities, U-Pass, student fares and other categories — stipulate that those cards can only be used by the individual identified on the card and can’t be transferred.

Since October 2014, the CTA has collected more than 1,800 free and reduced-fare cards during the card-verification efforts. It estimates that the lost potential annualized revenue from the fraudulent use of those cards at $2.8 million.
Photo: Jeremy A
The Chicago Transit Authority (CTA) is targeting the fraudulent use of free and reduced-fare cards, as part of a comprehensive, ongoing effort the agency has undertaken to analyze the steady rise over the past year in the number of free and reduced-fare rides taken on CTA trains and buses.
Last month the CTA began performing card-verification efforts at rail stations throughout the city and suburbs, verifying individuals using any type of free or reduced-fare card were the cardholder listed on the face of the card. Regulations for free and reduced-fare programs — which include seniors, persons with disabilities, U-Pass, student fares and other categories — stipulate that those cards can only be used by the individual identified on the card and can’t be transferred.
Since October 2014, the CTA has collected more than 1,800 free and reduced-fare cards during the card-verification efforts. It estimates that the lost potential annualized revenue from the fraudulent use of those cards at $2.8 million.
Separately, the CTA is conducting an audit of free and reduced-fare card usage to better understand card use, and ensure that individuals who qualify for free and reduced-fare rides are actually the ones benefitting. The audit expands upon the agency’s regular monitoring of special fare programs, including free- and reduced-fare rides.
The results of the recent CTA analysis found that of approximately 600,000 RTA free, reduced-fare and paratransit cards, slightly more than 1% are being used at a frequency far above the typical average for similar cards. The approximately one percent of cards CTA identified in the audit were used 10 or more times a day, at least twice in a seven-day period.
The CTA is also working closely with the RTA to continue education efforts for free and reduced-fare ride customers, including reminding them that their cards are for their use only and that they should be sure to store them in a safe place and not share them.
More Bus

Brian Dickson on Building Stronger, More Resilient Transportation Organizations
Bus Business Consultants Founder Brian Dickson discusses the leadership principles, operational discipline, and strategic planning that separate transportation companies positioned for long-term success from those stuck in survival mode.
Read More →
LA Metro Breaks Ground on Vermont BRT Project
The 12.4-mile corridor is projected to serve 66,200 daily riders, reduce travel times by up to 24%, and create the nation's busiest bus rapid transit corridor.
Read More →
Roman Cornell on ABC Companies’ Evolution and the Future of Passenger Transportation
The company’s CEO discusses carrying forward a third-generation family legacy, ABC’s continued evolution in passenger transportation, support for increasingly complex fleets, and how technology and continued investment could help operators improve uptime.
Read More →
VIA Bus Ridership Grows 10.1% Through August 2026
San Antonio's VIA Metropolitan Transit reported the highest bus ridership growth among major Texas transit systems. Federal Transit Administration data ranked it second among the nation's 50 largest transit systems.
Read More →
LA Metro September Ridership Climbs 3.9%, Led by Rail Growth
The agency recorded more than 27.2 million boardings, with rail ridership increasing 12.4% year over year and the D Line posting the largest gains.
Read More →
Frontrunner Bus Group Introduces XF Low-Floor Bus with Enhanced Accessibility
The new mid-sized bus features a full flat-floor design, eight-inch curbside step-in height, and zero-entry rear ramp to improve passenger access and operational flexibility.
Read More →
Scenes from APTA TRANSform & EXPO 2026
Transit leaders, manufacturers, and industry professionals gathered in Chicago to explore new technologies, share ideas, and discuss the future of public transportation.
Read More →
More Than a Summer Job: Building the Next Generation of Transit Talent
The Delaware River Port Authority and PATCO have transformed their internship program into a hands-on professional development experience that introduces students to the breadth of transportation careers — and creates a pipeline for future employees.
Read More →
LA Metro Board Awards 220 Battery-Electric Bus Contract to ENC
The contract, which is the largest base award of battery-electric buses by a U.S. transit agency, will be built in Southern California, sustaining good jobs as LA prepares to welcome the world in 2028
Read More →
Public Transit Conference Returning to GFX in 2027, Call for Papers Now Open
The Call for Papers is now open, allowing transit agency professionals and industry experts to help shape the PTC educational program by submitting session ideas for consideration.
Read More →