Daimler Coaches North America (DCNA) inaugurated its new U.S. headquarters in Jacksonville, Florida.

The new facility, spanning more than 43,000 square feet, includes pre-delivery inspection, a large repair, maintenance, and service center, an administrative building, and a dedicated training and delivery center for customers and service partners.

Till Oberwörder, CEO of Daimler Buses, emphasized the strategic importance of the U.S. market during the grand opening ceremony.

“The Jacksonville headquarters is a symbol of our long-term commitment to the U.S. market, in which we are investing for the future,” he said. “We are here to stay and aim to foster shared success through investments in local jobs and partnerships. This milestone represents our promise to support operators and partners for decades to come while strengthening the Mercedes-Benz Tourrider as the benchmark for innovation and reliability in the motorcoach segment.”

Daimler Coaches' Jacksonville HQ

The new center features a cutting-edge Pre-Delivery Inspection (PDI) and service facility, secured parking for more than 100 motorcoaches, a modern training center for technicians and operators, and corporate offices serving as the control hub for Daimler Coaches North America’s U.S. operations.

The site, which also showcases pre-owned coaches, is strategically located west of Interstate 295 on a 12-acre property. After the opening, the number of employees will increase by approximately 45%, according to the company.

In Jacksonville, each Mercedes-Benz Tourrider–developed exclusively for U.S. operators- undergoes a comprehensive Pre-Delivery Inspection (PDI) to ensure Mercedes-Benz quality standards before delivery. This three-axle high-deck motorcoach integrates advanced safety systems, premium comfort, and Mercedes-Benz build quality that address real-world challenges and deliver measurable value.

The Mercedes-Benz Tourrider, 45 feet long, has 56 to 60 passenger seats, depending on configuration. At the heart of the drive system used exclusively in North American coaches is the inline six-cylinder Mercedes-Benz OM 471. With its 12.8 liter displacement, the engine delivers 450 hp (336 kW) and attains a maximum torque level of 1550 lb-ft (2300 Nm).

Meanwhile, power transmission is handled by the Allison WTB 500R automatic transmission with six gears. The vehicle is available in Business and Premium models.

Optimized Parts Operations

For Mirko Sgodda, head of marketing, sales, and customer services at Daimler Buses, the new location is a catalyst for regional growth.

“Reliability is key for our customers in North America — not only in our products but also in our service,” he said. “With our new Jacksonville facility, Daimler Buses is sending a clear message: We are investing in proximity to our customers, in fast parts supply, and in collaborative partnerships. This creates the foundation for sustainable growth and long-term success—together with our local partners.”

Dietrich Müller, CEO and President of Daimler Coaches North America LLC, sees the new headquarters as a central hub for advanced services and efficient customer care.

“Our new headquarters in Jacksonville is far more than a building — it is a promise to our customers and partners in North America,” he said. “We are not only creating state-of-the-art infrastructure but also relying on a dedicated team that works with expertise and passion for our customers’ success. Through innovative solutions, optimized parts logistics, and personalized support, we ensure that our customers can count on us at all times.”