MENU
SEARCHSmart phone users simply open the application, select an issue, take a picture and tap “submit” — the application picks up the exact location and sends the issue directly to the agency staff member responsible for addressing the issue.
With the launch of the GO Request mobile application, customers can report concerns and safety issues along Texas-based Denton County Transportation Authority (DCTA) routes using iPhone or Android smart phones.
Smart phone users simply open the application, select an issue, take a picture and tap “submit” — the application picks up the exact location and sends the issue directly to the agency staff member responsible for addressing the issue.
“Our passengers told us they wanted convenient tools to communicate with DCTA,” noted DCTA President Jim Cline. “This technology responds to that request and allows us to more efficiently and effectively serve our customers.”
The GPS and camera features built into the iPhone and Android smart phones make it simple for passengers to alert DCTA officials about a variety of issues around the clock while the passengers are on the go. Passengers will know their issue went to the right person without ever going to an office or sitting down at a computer and they can also receive status updates on their submittals. This efficiency allows DCTA to improve the passenger experience while saving the agency staff time and money.
The smart phone application is the latest enhancement to the agency’s commitment to improving the passenger experience. The citizen relationship management solution is hosted by Government Outreach Inc.
In Part 1, Blandon shares his journey from the U.S. Marines to a leadership role in public transit, along with insights on mentorship and professional growth within the industry.
Read More →
Funded through the 2025 Investment Plan, the new R2 Marine–Willingdon RapidBus is expected to begin service in September, more than three months ahead of schedule.
Read More →
Complete Parts features new branding with a new logo, a new contact telephone number, a dedicated order desk, enhanced processes and inventory, all designed to provide the parts bus operations need.
Read More →
Accessible transit isn’t a feature—it’s a responsibility. This whitepaper explores how the Low-Floor Frontrunner is redefining mobility with a breakthrough design that removes barriers, empowers riders, and delivers measurable operational advantages for agencies. Discover why this next generation minibus is setting a new standard for inclusive transportation.
Read More →
SEPTA was awarded $43 million in competitive grant funding from the FTA's FY25 Low and No Emission and Bus and Bus Facilities grant programs to support this procurement.
Read More →
In part 1 of a two-part conversation, AC Transit’s director of maintenance joins co-hosts Alex Roman and Mark Hollenbeck to discuss his journey from the U.S. Marines to public transit and the role mentorship plays in developing the next generation of industry leaders.
Read More →
When construction is complete, battery-electric buses will operate from the Arborway facility on Day One, providing cleaner, quieter, and more reliable service for riders, the MBTA said. After completion, the old facility will be demolished, and the land will be made available for redevelopment.
Read More →
Nadine S. Lee, who has served as president/CEO since July 2021, said the decision comes after careful reflection on the agency’s progress and its path forward.
Read More →
The visit underscored ENC's role as a major employer in Assembly District 58 and its commitment to American manufacturing and skilled local jobs.
Read More →
In this conversation, TBC’s Executive Director Ed Redfern, President Corey Aldridge, and Washington Representative Joel Rubin outline the coalition’s key policy priorities, the challenges facing transit agencies, and how industry stakeholders can work together to strengthen the voice of bus transit at the federal level.
Read More →
