WAILUKU, Hawaii — The Maui News reported that after Maui County’s recent switch in paratransit service providers, from Roberts Hawaii to Maui Economic Opportunity Inc. (MEO), some riders are complaining about delays in service and drivers who appear unaccustomed to routes and dealing with people with disabilities.
Lyn McNeff, CEO of MEO, told the paper that she understands some of the concerns that riders are reporting. She added that the company is in a "transition period," having just acquired 27 paratransit buses and vehicles from Roberts Hawaii on July 1 to service clients. For the full story, click here.
Hawaii paratransit riders complain about service change
Delays in service and drivers who appear unaccustomed to routes and dealing with people with disabilities are among the concerns riders are reporting after Maui County switched service providers from Roberts Hawaii to Maui Economic Opportunity Inc. on July 1.
July 15, 2013
1 min to read
More Paratransit
Biz Briefs: BART, Uber Launch Partnership and More
Stay informed with these quick takes on the projects and companies driving progress across the transportation landscape.
Read More →
Sponsored•January 19, 2026
3 New Ways Fleet Software Pays: ROI opportunities for modern fleet managers
Transit agencies depend on safe, reliable vehicles to deliver consistent service. This eBook examines how next-generation fleet software helps agencies move from reactive processes to proactive operations through automated maintenance, real-time safety insights, and integrated data. Learn how fleets are improving uptime, safety outcomes, and operational efficiency.
Read More →
Biz Briefs: Alstom Supplying TTC Subways, SilverRide Lands California Contracts, and More
Stay informed with these quick takes on the projects and companies driving progress across the transportation landscape.
Read More →
Forest River Working to Redefine Reliability, Responsibility in the Bus Industry
As the transportation landscape continues to evolve in the wake of the pandemic, few manufacturers have faced, or embraced, change as decisively as Forest River Bus.
Read More →
New York MTA Marks Record Year for Ridership, Performance in 2025
The subway, Long Island Rail Road, and Metro-North Railroad all recorded record-highs for on-time performance in 2025.
Read More →
Milwaukee County Transit Plus Riders Join WisGo in 2026
Transit Plus riders gain access to WisGo cards and mobile fare payment through the Umo app in 2026.
Read More →
Vancouver's TransLink Taps Spare to Improve Paratransit Service
Starting next week, HandyDART will also extend its hours to 2 a.m., improving service availability for customers and aligning more closely with SkyTrain operating hours.
Read More →
Biz Briefs: Spare, Nova Bus, and More!
Biz Briefs covers the latest supplier news in the motorcoach and public transit industries.
Read More →
Florida's JTA Greenlights Major Fare Cuts for Bus, Paratransit Services
The JTA board also approved making Neighborhood Autonomous Vehicle Innovation service complimentary, effective December 15.
Read More →
Biz Briefs: Fare Collection, Motorcoach Orders, and More
Biz Briefs covers the latest supplier news in the motorcoach and public transit industries.
Read More →