MBTA releases transit security app
This new See Say iPhone app allows MBTA riders to proactively communicate with transit authorities and receive alerts from authorities in emergency situations.

The new See Say smartphone app allows riders to instantly report suspicious activity to Transit Police.

The new See Say smartphone app allows riders to instantly report suspicious activity to Transit Police.
The Massachusetts Bay Transportation Authority (MBTA) Transit Police Department announced the release of a new smartphone app that will allow riders to instantly report suspicious activity to Transit Police. In just a few clicks, the "See Say" iPhone app lets riders share pictures, text and incident location details.
“Transit Police are always looking for new tools to empower riders and keep the system safe,” said MBTA Transit Police Chief Paul MacMillan. “With this new app, we continue to empower riders to be our eyes and ears in the system.”
The related “If You See Something, Say Something” campaign is funded by a grant from the Department of Homeland Security’s Transit Security grant program. It promotes a collaborative effort of state and local agencies working together educating the public to be more aware of their surroundings, and report any behavior that may appear suspicious to the proper transportation and law enforcement authorities. The MBTA originally adopted the campaign in 2003, based upon a campaign implemented by New York City’s Metropolitan Transit Authority.
The MBTA is the first transit system in the U.S. to launch a smart phone application as part of the “If you see something, say something” efforts. This new app allows MBTA riders to proactively communicate with transit authorities and also to receive alerts from authorities in emergency situations. In addition, the See Say app:
Is designed for transit and other environments with limited cell service, sending reports immediately once riders have signal.
Is discrete - riders may choose to send reports anonymously and a rider’s smartphone flash is automatically turned off when taking a photo of something suspicious.
Routes reports to a web console at the Transit Police dispatch center, where a dispatcher then manages reports from riders.
Allows 2-way communication so riders can receive and comment back on alerts from Transit Police (eg. “I see the missing person”) and for the transit dispatcher to ask a rider for more detail regarding a specific report from a rider.
Alerts riders when there is a delay or service issue via built in T-Alerts.
The application was developed through a partnership between the MBTA and ELERTS, creators of an industry-first personal safety social network for emergency notification. ELERTS is creating better emergency response systems by embracing high-speed mobile networks, smartphone technology and social media.
The See Say application can be downloaded for free from from MBTA.com or the iTunes app store.
More Bus

LA Metro September Ridership Climbs 3.9%, Led by Rail Growth
The agency recorded more than 27.2 million boardings, with rail ridership increasing 12.4% year over year and the D Line posting the largest gains.
Read More →
Frontrunner Bus Group Introduces XF Low-Floor Bus with Enhanced Accessibility
The new mid-sized bus features a full flat-floor design, eight-inch curbside step-in height, and zero-entry rear ramp to improve passenger access and operational flexibility.
Read More →
Scenes from APTA TRANSform & EXPO 2026
Transit leaders, manufacturers, and industry professionals gathered in Chicago to explore new technologies, share ideas, and discuss the future of public transportation.
Read More →
More Than a Summer Job: Building the Next Generation of Transit Talent
The Delaware River Port Authority and PATCO have transformed their internship program into a hands-on professional development experience that introduces students to the breadth of transportation careers — and creates a pipeline for future employees.
Read More →
LA Metro Board Awards 220 Battery-Electric Bus Contract to ENC
The contract, which is the largest base award of battery-electric buses by a U.S. transit agency, will be built in Southern California, sustaining good jobs as LA prepares to welcome the world in 2028
Read More →
Public Transit Conference Returning to GFX in 2027, Call for Papers Now Open
The Call for Papers is now open, allowing transit agency professionals and industry experts to help shape the PTC educational program by submitting session ideas for consideration.
Read More →
Indian River Transit’s Community-Focused Approach Earns National Recognition
Named APTA’s 2026 Outstanding Public Transportation System in its size category, Florida’s Indian River County transit system continues to grow ridership through fare-free service and a focus on evolving community needs.
Read More →
ENC Lands MATA Contract and More in Biz Briefs
In this edition of Biz Briefs, we spotlight the latest developments shaping the future of mobility.
Read More →
From Surviving to Thriving: Building Stronger Transportation Organizations
Bus Business Consultants founder Brian Dickson shares lessons on leadership, organizational health, and creating options for long-term success in a changing transportation industry.
Read More →
Everett Transit, Community Transit Outline Consolidation Agreement
The proposed agreement calls for a 50% increase in bus service in Everett, a new microtransit zone, continued paratransit service, and the transfer of Everett Transit operations to Community Transit.
Read More →