NJ Transit to introduce performance initiative
Will use metrics to set corporate-wide standards of accountability and create transparency for the public, helping the agency to make strategic decisions to maximize its resources as well as illustrating how the agency is managing its bottom line.
New Jersey Transit's (NJ Transit) Executive Director James Weinstein announced plans to unveil a new initiative that will provide the public with a measurement of how the corporation is performing.
The "Scorecard" initiative will use metrics to set corporate-wide standards of accountability and create transparency for the public, helping NJ Transit make strategic decisions to maximize its resources as well as illustrating how the agency is managing its bottom line.
In addition, the Scorecard will show the agency's strengths and weaknesses, providing clear insight into where the agency needs to improve to provide a greater return to the taxpayer.
"For the first time, the taxpayers of New Jersey and our customers alike will have a clear window into how we are performing," said Weinstein. "By committing to this effort, we will hold up the Scorecard as the standard by which we get measured by the people who use our system every day."
NJ Transit will launch the Scorecard in July to coincide with the corporation's new Fiscal Year 2012. Scorecard results will be reported and updated quarterly on its website.
A system of metrics is currently in development to provide a baseline for measuring NJ Transit's performance in five areas: Customer Satisfaction, Safety and Security, Financial Health, Service Accountability and Workforce Engagement. The baseline will also incorporate information gathered from quarterly customer surveys, the first of which will be posted on its website in April and distributed to customers throughout the system.
More Bus

Biz Briefs: OCTA Taps Clean Energy for Hydrogen Station, Stadler to Supply Via Rail Vehicles, and More
From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.
Read More →
METRO Magazine Announces 2026 Innovative Solutions Awards Winners
Projects Recognized for Advancing Mobility Through Technology, Accessibility, Workforce Innovation, and Operational Excellence
Read More →
Biz Briefs: STV teams with Amtrak, Motorcoach Operators Boost Fleet and Land Contracts, and More
From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.
Read More →
LA Metro Marks Banner Year, Sets Ambitious Goals for New Fiscal Year
Incoming LA Metro Board Chair and Los Angeles Mayor Karen Bass joined outgoing Board Chair Fernando Dutra and LA Metro CEO Stephanie Wiggins to review accomplishments from fiscal year 2026, which included the opening of new rail extensions, advancement of major transit projects, expanded safety programs, and new rider amenities.
Read More →
DART Taps Nathaniel P. Ford Sr. as Next President/CEO
Since 2012, Ford has served as the CEO of the Jacksonville Transportation Authority
Read More →
AC Transit’s Cecil Blandon on Building the Next Generation of Transit Maintenance Leaders
The agency’s maintenance chief discusses leadership, workforce development, zero-emission technology, and preparing technicians for the future of public transportation.
Read More →
Building the Next Generation of Transit Technology
In this edition of METROspectives, Luminator CEO Magnus Friberg discusses the company's transformation, the growing role of AI and software, and what's next for transit technology.
Read More →
June LA Metro Ridership Surges 2 Million Year Over Year
Total June ridership increased for both weekdays and weekends. Weekday ridership was 953,820, which grew 8.4% from June 2025; Saturdays increased nearly 13% year-over-year to 708,826; and Sundays increased 7.7% to 611,534 from June 2025, according to LA Metro.
Read More →
Washington's Pierce Transit Board Sends Transit Funding Measure to November Ballot
With the adoption of Resolution 2026-006, the measure moves to the Pierce County Auditor, giving voters in the Pierce Transit service area the decision on whether to fund an expansion of local transit service within the agency’s service area.
Read More →
New York Unveils Sweeping Plan to Modernize City Bus Service
Next Stop: Fast Buses, Better Service identifies 50 priority bus corridors for improvements across the five boroughs and launches the City’s next generation of rapid bus service along five key routes.
Read More →