San Francisco, Globe Sherpa team for mobile payment app
Users will be able to store a debit or credit card or use PayPal to purchase tickets anytime and anywhere. GlobeSherpa also will provide SFMTA Transit Fare Inspectors with a new enforcement application to verify mobile fares using a separate hand-held mobile device.
The San Francisco Municipal Transportation Agency (SFMTA), which oversees all transportation in the city, including the Municipal Railway (Muni), will pilot a new smartphone app for purchasing and using transit fares across the Muni system. With the new app, riders will no longer be required to have exact change or rely on fare vending machines to ride.
The pilot is expected to begin in the summer of 2015.
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“This mobile fare payment pilot program is part of our efforts to improve the customer’s experience on the Muni system. With this new app, riders will be able to buy tickets on their phones anywhere and anytime,” said SFMTA Director of Transportation Ed Reiskin. “Customers will now have another convenient option to pay their Muni fares in addition to cash and Clipper.”
The SFMTA will be partnering with GlobeSherpa, a leading provider of secure mobile ticketing and payment software, to deliver this project to Muni customers. GlobeSherpa’s mobile ticketing platform allows transit riders to purchase, store, and use tickets to ride the Muni system using a smartphone and an eCommerce website.
Users will be able to store a debit or credit card or use PayPal to purchase tickets anytime and anywhere. GlobeSherpa also will provide SFMTA Transit Fare Inspectors with a new enforcement application to verify mobile fares using a separate hand-held mobile device.
While the Muni mobile payment application will offer fares for Muni only, it is part of a broader effort to evaluate smartphone mobile payment options for adjoining Bay Area transit operators that participate in the Clipper card program. The next generation of Clipper card, slated for introduction by 2020, aims to provide multiple payment options to Clipper patrons.
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The Muni mobile payment application will initially be available for iOS and Android operating systems and there will be no change in fare structure. Transfers will still be available for those who pay with cash.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.