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Toronto Transit adds route filtering to e-alerts

Riders using the e-alert service can now select specific subway lines or surface routes to add to their online profile and receive system delay notices for those routes only. Soon, riders also will be able to receive an e-newsletter with information about upcoming service changes and events.

January 31, 2011
1 min to read


The Toronto Transit Commission on Monday updated its e-alert service, allowing customers to select or filter specific subway lines or surface routes in their online profile and receive system delay notices for those routes only.

For existing e-alert subscribers, the e-alert system will continue to send all e-alerts for all routes should customers opt to not edit their profile and include specific routes. New e-alert subscribers will be given the option of selecting specific routes only; otherwise the system will default and send all e-alerts generated by the TTC.

E-alerts are issued during rush hour periods if a delay or diversion is expected to last more than 15 minutes. E-alerts are issued after 30 minutes during non-rush hour periods, including weekends and holidays.

The e-alert system will be improved further in the coming weeks, including the ability to manage multiple email addresses and the introduction of an e-newsletter that customers can subscribe to using the same profile adopted for e-alerts. The e-newsletter will have information about upcoming service changes, construction, events and festivals in Toronto, and TTC initiatives to make the transit experience a better one.

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