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The agency received a Net Promoter Score (NPS) of 72 in the July 2024 survey and a customer satisfaction score of 82% in the November 2024 survey — the highest scores awarded to any transportation agency nationwide in each category.
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President/CEO Jon Gary Herrera highlighted significant forward momentum on VIA’s signature initiatives, including the VIA Rapid Green and Silver Lines and the Better Bus Plan, both designed to increase service speed, frequency, and reliability.
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Construction is set to begin in late July, starting with utility relocation and initial grade-level work.
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Key improvements include the implementation of the VIA Rapid Green and Silver Lines, system-wide frequency of 30 minutes or better with more frequent service on key corridors, and expanding the ever-popular VIA Link service in the region.
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Check out the latest personnel moves in the public transit, motorcoach, and people mobility industries.
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The public transportation industry is now one month into a new Administration. If there is a singular theme to what the nation has experienced — it is that performance matters.
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The frequency improvements are expected to contribute further to the continued ridership growth VIA has experienced annually since 2022.
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The transformative project will be the region’s first Advanced Rapid Transit corridor, delivering convenient, high-frequency service by late 2027.
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Jon Gary Herrera will succeed Jeffrey C. Arndt as president and CEO at VIA, beginning Jan. 4, 2025.
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High-performing public sector agencies exhibit key similarities with their private sector counterparts.
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