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Over the past two decades, the agency has progressed leaps and bounds in terms of improving accessibility for local citizens.
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Last September, the TTC announced it would vastly enhance the visible presence of staff throughout the system, by hiring 130 customer service agents and 30 supervisors at key subway stations, as well as on the bus and streetcar networks.
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For the second consecutive quarter, the percentage of riders who say they have seen BART PD on their trip has also reached a record high.
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As part of the initiative, customers will see special police officers walking trains and buses to provide a sense of security and address illegal activity in real time.
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The project will brighten every subway platform and mezzanine, increasing safety system-wide and enhancing the customer experience.
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Crews accomplished this critical work due to unencumbered access to track areas while Red Line service was suspended between Alewife and Harvard stations for 10 days from February 5 to 14.
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Metro has introduced several programs that support making Metro more affordable for all its riders.
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Like many public spaces, smoking is prohibited on CTA’s buses and trains and in stations.
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The IMG Safety Award is awarded to an IMG company that demonstrates the highest level of safety throughout the organization.
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New York Gov. Kathy Hochul also announced 1,000 of the agency's subway cars are now equipped with cameras.
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