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The campaign was highlighted during a media event at the Paul S. Sarbanes Transit Center in Silver Spring, where WMATA’s GM/CEO Randy Clarke joined Metro Transit Police officers, WMATA management team, board members, and staff to expand fare enforcement and customer education efforts on Metro Bus routes throughout the region.
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MCTS officials said the new pilots are part of a broader commitment to improving the rider experience through proactive, visible safety strategies that balance enforcement with customer support.
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Customer reports of illegal drug activity decreased an average of 65% per month in 2025 when compared to the same period last year.
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The agency's fare engagement representatives will issue warnings and citations to ensure a consistent fare payment systemwide.
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Throughout 2025, officers are conducting between 300,000 and 400,000 fare checks a month on the rail system, the agency reported.
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See why the agency will resume fare enforcement with warnings and fines while expanding access to reduced and free fare programs.
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The FEnX fare gate system puts machine learning to work in an attempt to keep up with quickly changing fare evasion habits and techniques.
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After a successful pilot, Metro plans to expand their TAP-to-Exit program to all end of line stations by the end of 2025, starting with Union Station.
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In the last six months, from June 2024 through December 2024, subway fare evasion is down 26%. Across buses, including both the local and express bus network, fare evasion is down by 9.1% over the same period of time.
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MTS’s New Fare Enforcement Diversion Program changes likely to see largest impact on Trolly riders.
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