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Customers have always been able to report concerns through the CATS Customer Service line or the “Report a Problem to CATS” feature in the CATS-Pass mobile app; however, CATS has also integrated a Text-a-Tip line, giving riders multiple, easy-to-use channels to get support.
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The new division brings ambassadors, outreach, and crisis response together to improve safety, coordination, and rider experience systemwide.
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A recent roundtable highlighted how crime on buses and trains is shaping the debate over federal transportation funding.
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After a successful pilot, Metro plans to expand their TAP-to-Exit program to all end of line stations by the end of 2025, starting with Union Station.
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Originally announced in November, the bus lane enforcement pilot program is rolling out on major corridors where bus lanes have been established to prioritize public transit in areas with high bus ridership and traffic congestion.
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The Sacramento Regional Transit District has received a grant for extreme heat and community resilience that will allow them to enhance public health with heat-resilient bus shelters.
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The new in-house training academy is saving Metro Transit approximately $1 million annually.
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LA Metro is quickly approaching their pre-pandemic ridership levels, partially thanks to steadily increasing demand from leisure riders.
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The objectives of the Metro TCPSD are increased visibility, accountability, and consistent service delivery, which will result in a safer transit system for Metro employees and customers using a specialized transit community public safety workforce.
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Formerly known as Automated Bus Lane Enforcement, the ACE program captures vehicles violating bus lane, double parking, and bus stop rules in real-time.
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