Veolia wins $386M Phoenix contract
Veolia will now be responsible for all aspects of service operations for 353 buses, including daily street operations, passenger care, safety, vehicle cleanliness and maintenance, and on-time performance.
By unanimous vote, the Phoenix City Council awarded Veolia Transportation a new five-year $386 million contract to provide bus management services to the City of Phoenix Public Transit Department, operating from its north and south transit facilities.
Under this new contract, Veolia will now be responsible for all aspects of service operations for 353 buses operating throughout the Valley, including daily street operations, passenger care, safety, vehicle cleanliness and maintenance, and on-time performance. It will also employ more than 870 employees and oversee three collective bargaining agreements.
Veolia, who has been providing transportation management services to the City of Phoenix for the past 38 years, will continue to report to the City, which will monitor its performance as specified in a detailed operating agreement. The new contract begins on July 1, and is valued at an average of $77 million per year.
More Bus

People Movement: Holly Arnold Joins Transdev and More
In this edition, we also cover recent appointments and announcements at Pace, CamTran, MCI, and more, showcasing the individuals helping to shape the future of transportation.
Read More →
The High Cost of Transit Buses: Industry Leaders Look to Procurement Reform
Transit leaders and policymakers examine how standardized bus designs, streamlined procurement, and predictable funding could help agencies stretch budgets and deliver better service.
Read More →
The Business Voice Behind Public Transportation
As chair of APTA’s Business Members Board of Governors, Ray Melleady explains how more than 850 business members are partnering with transit agencies to advance funding, innovation, and industry-wide collaboration.
Read More →From Surviving to Thriving: Building Stronger Transportation Organizations
Bus Business Consultants founder Brian Dickson shares lessons on leadership, organizational health, and creating options for long-term success in a changing transportation industry.
Read More →
Finding the ‘Happy Medium’: Optimizing Maintenance Without Sacrificing Reliability
The key to maintenance optimization isn’t doing less work—it’s doing the right work at the right time on the right assets.
Read More →
LA Metro, City of West Hollywood, and Partners Advance Smarter Bus Lane Enforcement
The award-winning partnership combines AI-powered detection with human oversight to improve bus reliability, accessibility, and enforcement efficiency.
Read More →
PSTA Modernizes Workforce Management with Digital Bidding System
The award-winning Workforce Transit Modernization project replaced paper bidding with a transparent digital platform, cutting administrative effort while improving access for operators.
Read More →
Washington's Community Transit Sets Six-Year Roadmap for Growth, Expansion
Approved TDP targets more bus service, new mobility options, Swift BRT expansion, and a potential Everett Transit annexation.
Read More →
DART Customer Satisfaction Reaches Six-Year High
Overall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
Read More →
How DART's GoPass Is Redefining Regional Mobility
Serving 14 transit agencies, GoPass simplifies multimodal travel by allowing riders to plan, pay for, and manage an entire trip through one app.
Read More →