SamTrans Mobile will enhance the overall customer experience for riders by making it more convenient for customers to pay for and plan trips.
SamTrans
2 min to read
SamTrans Mobile will enhance the overall customer experience for riders by making it more convenient for customers to pay for and plan trips.
SamTrans
San Carlos, Calif.’s SamTrans will launch SamTrans Mobile, the transit agency’s official mobile application. SamTrans Mobile will allow riders to purchase and activate tickets from their smartphone devices, plan trips, and get real-time bus location and schedule information.
“Launching SamTrans Mobile is a top priority for our board and has been one of the most popular amenities requested by SamTrans riders,” said San Mateo County Transit District Board Chair Charles Stone. “Reducing traffic congestion in our communities means making public transit a more viable, convenient, reliable option for travelers, and SamTrans Mobile makes great strides toward that goal.”
Ad Loading...
SamTrans Mobile will enhance the overall customer experience for riders by making it more convenient for customers to pay for and plan trips. Riders will also have access to real-time bus location information. The applications trip planner includes scheduling information for other transit services that SamTrans connects to, including Caltrain, Bay Area Rapid Transit, San Francisco Municipal Railway, Santa Clara Valley Transportation Authority, and Alameda County Transit.
At launch, mobile ticketing will be available for SamTrans bus and paratransit services, but the application was designed to eventually allow riders to purchase fares for other transit systems and mobility services. SamTrans products available for purchase include Adult fares and fares for passengers that qualify for youth, senior, and disabled rider discounts. Redi-Wheel/RediCoast-eligible customers will also be able to pay for their fare using the mobile app.
SamTrans Mobile makes the payment process seamless and gives the most accurate information about when the next bus will arrive. Ticket prices are the same as the cash fare and there are no additional fees.
SamTrans Mobile can run on iOS and Android operating systems and will accept major credit and debit cards.
The Trip Planner option allows riders to enter a starting point and destination and see all available transit options to complete their trip. The My Account section allows riders to manage their stored information, add or remove on-file payment methods and view their transaction history.
The proposed acquisition of a company with deep digital expertise and expected 2026 revenues of over $220 million marks a significant step in Hitachi Rail’s strategy to operate as a leading global digital mobility player, the company said.
The board authorized a five-year contract, with two one-year options, to Tolar Manufacturing Company Inc., for the fabrication and installation of upgraded passenger amenities at bus stops across the DART Service Area.
As motorcoaches navigate increasingly congested urban corridors filled with pedestrians, cyclists, scooters, and distracted drivers, safety leaders across the industry are confronting a growing challenge: visibility.
In this edition of Biz Briefs, we highlight the latest developments shaping the future of mobility — from manufacturers and technology providers to transit agencies and motorcoach service operators.
In this product roundup, METRO highlights transit software platforms designed to optimize scheduling; harness actionable data; and support flexible, on-demand operations.
A major goal of the pilot, which begins in April, is to test the speed, functionality, and durability of new handheld devices to scan Ventra and paper tickets.
