Under terms of the five-year contract, MV will provide safe and reliable origin-to-destination, curb-to-curb, and door-to-door ADA paratransit transportation for the Ann Arbor and Ypsilanti communities. The company will be responsible for safety, operations, maintenance, and dispatch within the A-Ride paratransit service system for people with disabilities and the elderly. As part of MV’s start-up efforts, the company is introducing established programs and partnerships for recruiting, training, safety, maintenance, and customer service and has begun engaging regularly with the local paratransit advisory committee.
“TheRide is committed to ensuring mobility and independence through high-quality transportation options for our paratransit customers,” said Bryan Smith, deputy CEO, operations, for TheRide. “MV is a proven leader in on-demand transportation and will bring additional best practices that ultimately provide an even better passenger experience.”